Accounts Receivables Collections Specialist

Pascua Yaqui Tribe•Tucson, AZ

About The Position

The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding receivables owed to the Tribe in a manner that is firm, consistent, and respectful of community and cultural relationships. This role balances effective revenue recovery with cultural awareness, supporting the Tribe’s financial stability while honoring its values and obligations to members, enterprises, and external partners. This role directly supports the Tribe’s financial health by improving cash flow, reducing delinquencies, and strengthening accountability systems—while maintaining respect for community relationships and cultural considerations.

Requirements

Ability to manage sensitive conversations with professionalism and discretion
Strong attention to detail and documentation discipline
Sound judgment in balancing enforcement with flexibility
Ability to interpret and apply policies consistently
Time management and ability to handle multiple accounts simultaneously
Strong written and verbal communication skills
Working knowledge of accounting principles and AR processes
Proficiency in financial systems (e.g., Microsoft Dynamics F&O or similar ERP) and Microsoft Excel
High school diploma or equivalent
2+ years of experience in accounts receivable, billing, or collections
2+ years of customer service experience

Nice To Haves

Experience working with Tribal governments or Native organizations
Familiarity with Tribal General Welfare programs and policies
Associate's or Bachelor's degree in Accounting, Finance, or related field

Responsibilities

Monitor and manage assigned accounts receivable portfolio, including tribal members, enterprises, tenants, vendors, and external customers
Review, ensure, and maintain accuracy of account receivables
Exercise due diligence in researching, analyzing, and quality control of accounts of tribal members
Work cross departmentally with stakeholders to maintain accurate records of account
Conduct, facilitate and/or oversee timely outreach on past-due accounts
Negotiate and document payment arrangements consistent with Tribal policies
Track delinquency trends and escalate high-risk accounts
Maintain accurate collection notes and status updates in the financial system
Review invoices for accuracy and completeness
Research and resolve billing discrepancies in coordination with departments
Reconcile account balances and ensure proper application of payments
Assist in month-end AR close processes
Apply Tribal financial policies, including General Welfare Doctrine considerations where applicable
Ensure collection practices are consistent with Tribal law, sovereignty, and applicable federal regulations
Maintain confidentiality and handle sensitive financial and personal information appropriately
Work collaboratively with Housing, Utilities, Enterprises, and other departments to resolve account issues
Provide clear, respectful communication to account holders regarding obligations and options
Support internal education efforts around billing and payment expectations
Manage external partners in outsourced collection efforts
Prepare aging reports and collection status summaries
Identify trends and recommend process improvements
Maintain organized documentation for audit readiness
All other duties as assigned