Accounts Receivable & Collections Specialist

PBS Facility Service•Brooklyn, NY

17h•Onsite

About The Position

The Accounts Receivable & Collections Specialist plays an important role in maintaining the financial health of PBS Facility Services by ensuring customer accounts remain current and outstanding balances are collected promptly and professionally. Reporting to the Controller, this position serves as the primary point of contact for customer collections while partnering closely with the Accounting, Billing, and Operations teams to resolve billing issues, maintain accurate account records, and improve cash flow. The ideal candidate is persistent, organized, customer-focused, and capable of balancing professionalism with effective collection strategies.

Requirements

Minimum of 2 years of experience in Accounts Receivable, Collections, Billing, Customer Service, or a high-volume call center environment.
Strong verbal and written communication skills with the ability to confidently communicate with customers at all levels.
Experience negotiating payment arrangements while maintaining positive business relationships.
Working knowledge of accounts receivable processes and basic accounting principles.
Strong organizational skills with the ability to manage multiple accounts and competing priorities.
Excellent attention to detail and accuracy in documentation and recordkeeping.
Ability to work independently while collaborating effectively with cross-functional teams.
Proficiency with Microsoft Office, particularly Excel, and experience with accounting or ERP software.

Nice To Haves

Knowledge of the Fair Debt Collection Practices Act (FDCPA) and other applicable collection regulations is preferred.
Experience with QuickBooks is preferred.

Responsibilities

Manage an assigned portfolio of customer accounts to ensure timely collection of outstanding invoices.
Contact customers by phone and email regarding past-due balances while maintaining positive client relationships.
Negotiate payment arrangements within established company guidelines and monitor compliance with agreed-upon payment schedules.
Follow up consistently on outstanding invoices, payment commitments, and aging accounts until resolution.
Accurately document all collection activities, customer communications, payment arrangements, and account notes.
Work closely with the Billing and Accounting teams to resolve invoice discrepancies, payment application issues, and customer concerns.
Research and reconcile account balances to ensure customer records remain accurate and up to date.
Identify delinquent accounts requiring escalation and communicate recommendations to management.
Maintain compliance with company policies and applicable federal and state collection regulations.
Assist with month-end accounts receivable reporting and aging analysis.
Support continuous improvement efforts by identifying opportunities to streamline collection processes and improve cash flow.
Provide exceptional customer service while consistently enforcing company payment terms and policies.