Accounts Rec Collections Spec

Alliance • Decatur, AL

2d

About The Position

The Accounts Receivable Collections Specialist I supports the accounts receivable function by monitoring customer accounts, following up on outstanding invoices, and assisting with the timely collection of past-due balances. The role communicates with customers about account balances, researches payment and invoice discrepancies, and works with internal teams to resolve issues that may delay payment. The specialist collaborates with other Alliance groups and develops proficiency in HighRadius and NetSuite to support collections and accounts receivable activities.

Requirements

• High school diploma or GED.
• Experience using accounting, financial, or enterprise software.
• Strong attention to detail and accuracy.
• Previous experience working in an office or professional business environment.
• Strong communication and customer service skills, including the ability to communicate professionally with customers about account balances and payment issues.
• Hands-on experience operating CSV, Excel, Outlook, and Teams.
• Strong organizational, analytical, and problem-solving skills.
• Ability to research account issues and follow them through to resolution.
• Ability to manage multiple priorities and meet deadlines.
• Willingness and ability to learn new systems, processes, and financial procedures.
• Ability to work as part of a team while maintaining accuracy and attention to detail.

Nice To Haves

• Basic understanding of accounts receivable, collections, invoicing, or accounting processes.
• Experience with NetSuite, HighRadius, or similar systems.

Responsibilities

• Monitor assigned customer accounts and review accounts receivable aging for past-due balances.
• Contact customers by phone and email regarding outstanding invoices and payment status.
• Document collection activities, customer communications, and account updates.
• Research and resolve discrepancies involving customer payments, invoices, credits, and account balances.
• Work with customers and internal teams to resolve billing disputes and other issues that may delay payment.
• Assist with identifying and resolving unapplied cash and account reconciliation issues.
• Maintain accurate customer account information and collection notes.
• Escalate unresolved issues and delinquent accounts as appropriate.
• Collaborate with Sales, Customer Service, Billing, Cash Application, and other Alliance teams to resolve account issues.
• Learn and utilize HighRadius and NetSuite in daily responsibilities.
• Support departmental goals related to timely collections, accurate account balances, and reduction of outstanding receivables.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Accounts.
• 401(k) plan with competitive match.
• Continuing education and tuition assistance.
• Employer-sponsored disability benefits.
• Life insurance.
• Employee Assistance Program (EAP).
• Paid time off (PTO) and paid holidays.
• Bonus floating holiday for employees hired before July 1.
• Profit sharing or individual bonus programs.
• Referral program.
• Per diem and paid travel.
• Employee Discount Hub.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED