Accounts Receivable - Collections Administrator

Holman•Mississauga, ON

3d•CA$53,400 - CA$70,755•Hybrid

About The Position

Holman is a global automotive leader that serves both commercial and consumer clients. The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Requirements

Post-secondary Degree or Diploma in Finance, Accounting, Business Administration, or related discipline.
5+ years of collections and/or accounts receivable experience in a Business-to-Business (B2B) and/or Business-to-Consumer (B2C) environment.
Experience working with large ERP systems such as SAP, Oracle, JD Edwards, or similar platforms.
Strong analytical and problem-solving skills with attention to detail.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
Ability to prioritize workload in a fast-paced environment.
Self-motivated with the ability to work independently and within a team.
Customer-focused with strong relationship-building skills.
Proficiency in Microsoft Office applications, particularly Excel.
Bilingual- French and English is considered an asset

Responsibilities

Manage an assigned portfolio of accounts to reduce DSO, bad debt, and write-offs while meeting team KPIs and cash flow objectives.
Perform proactive collection activities through phone calls, emails, and account reviews to ensure timely payment resolution.
Research and analyze customer accounts, including payment trends, order history, aging balances, and previous collection efforts prior to customer engagement.
Maintain accurate and detailed documentation of collection activities, disputes, and customer communications.
Investigate and reconcile billing discrepancies, unapplied payments, short payments, and account variances.
Partner with Billing Specialists, Account Executives, Client Service Representatives and other internal departments to provide periodic account status updates and resolve outstanding issues.
Identify and escalate “At-Risk” accounts to leadership, including recommendations for credit review.
Support leadership with projects and initiatives focused on driving best-in-class cash collections processes and continuous improvement.
Respond to customer inquiries and service support requests in a professional and timely manner.