Accounts Receivable Collection Specialist
About The Position
We are looking for a highly motivated and data-driven Accounts Receivable Collection Specialist to join our growing team. In this role, you will initiate contact with customers regarding their past due balances to secure payment, as well as conduct complex research of accounts for discrepancies and investigate accounts receivable variances. You will also assist with account reconciliations, payment applications and other accounting projects as needed. This role provides the best possible customer experience during the accounts receivable collection process. You are a great fit if you are self-driven, highly organized, and an enthusiastic team player!
Requirements
- BA/BS (Accounting, Finance, or another business-relevant degree) OR 3+ years of collections experience, preferably in the legal service industry
- Knowledge of collection laws and regulations
- Experience with Excel and Google Docs
- Excellent written and verbal communication skills
- Must be able to work in a professional and confidential environment.
Responsibilities
- Analyze and monitor account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, or potentially overdue
- Contact customers via e-mail and phone to discuss overdue balances and encourage timely payments
- Monitor accounts daily and identify outstanding account receivables
- Assist with customer account reconciliation and investigate historical data for balances.
- Providing customer service regarding collection issues, process customer refunds, review account adjustments and resolve client discrepancies and short payments
- Prepare and present reports on collection activities and progress
- Process customer payments and maintain cash receipts records
- Handle accounts receivable calls and correspondences in a fast-paced goal-oriented environment
- Resolve with billing challenges and customer credit challenges
- Assist with account receivable reconciliations
- Accountable for reducing delinquency for assigned accounts
- Perform other accounts receivable collection duties as assigned
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Voluntary Term Life Insurance
- Voluntary Long Term Disability
- PTO
- Paid Holidays
- 401(k)
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
