Accounts Receivable and Collection Specialist
About The Position
Reporting to the Accounts Receivable Manager, you will be responsible for managing customer collections, resolving billing-related inquiries, and ensuring timely receipt of payments while maintaining positive customer relationships. You will work closely with customers and internal stakeholders to address outstanding balances, reconcile accounts, and support the overall health of the business's cash flow. The ideal candidate is solutions-oriented with strong communication, negotiation, and problem-solving skills, keen attention to detail, and the ability to work independently in a fast-paced environment. Why you'll love this role: An opportunity to play an important role in managing cash flow, supporting customer retention, and helping a global growing SaaS company operate efficiently. Own your work and drive improvements. This isn't just a collections role. You'll have the opportunity to identify process gaps, recommend improvements, and help build scalable finance operations that support a high-growth business. Partner across the business. You'll collaborate with teams across Finance, Customer Success, Sales, and Operations to solve problems, improve customer experiences, and ensure smooth billing and payment processes. Work with customers around the world. As a global organization, Achievers supports customers across multiple regions, giving you exposure to a diverse customer base and the opportunity to grow your skills. Join a company that genuinely invests in its people. Achievers is built on a culture of belonging, recognition, and growth. You'll be surrounded by collaborative teammates, have opportunities to develop your career, and work for a company whose mission is to help people feel valued at work. How you’ll shape our accounting practices: Execute AR related processes accurately and in a timely manner by performing analysis and reconciliations, creating journal entries, and following up with open and reconciling items. Identify outstanding account receivables and reach out to customers to discuss their debt. Resolve billing and customer credit issues, and encourage timely payments. Generate monthly reports and assist with account reconciliation. Collaborate with various stakeholder groups to address inquiries from internal and external customers and recommend solutions. Assist in developing process improvement policies and procedures. Assist in financial audits and collaborate with external auditors as necessary
Requirements
- Bachelor's degree in Accounting, Finance or Business Administration.
- 2+ years previous experience in accounting, accounts receivable and/or collections.
- Advanced knowledge of collection techniques and billing procedures.
- Hands-on experience with ERP systems.
- Good attention to detail and prioritization skills with time-sensitive deadlines.
- Effective communication and relationship-building skills, both written and verbal.
- Proficiency in Microsoft Office with advanced knowledge of MS Excel.
Nice To Haves
- NetSuite and Salesforce experience are advantageous, but not required.
- Experience working in a fast-paced SaaS environment is advantageous.
Responsibilities
- Manage customer collections.
- Resolve billing-related inquiries.
- Ensure timely receipt of payments while maintaining positive customer relationships.
- Work closely with customers and internal stakeholders to address outstanding balances.
- Reconcile accounts.
- Support the overall health of the business's cash flow.
- Identify outstanding account receivables and reach out to customers to discuss their debt.
- Resolve billing and customer credit issues, and encourage timely payments.
- Generate monthly reports and assist with account reconciliation.
- Collaborate with various stakeholder groups to address inquiries from internal and external customers and recommend solutions.
- Assist in developing process improvement policies and procedures.
- Assist in financial audits and collaborate with external auditors as necessary.
Benefits
- Rewards for your impact through our Recognition and Rewards program
- Health Benefits and Life Insurance Coverage beginning on your first day
- Parental Leave Top-up
- Employer matched RRSP contributions
- Flexible Vacation to recharge, so you can bring your best
- Employee and Family Assistance Program offering mental health, legal, and financial counselling
- Supported professional development and career growth (Linkedin Learning, mentorship)
- Employee-Led Employee Resource Groups that celebrate our diversity
- Regular events designed to build connection, belonging, and well-being
- Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
