Accounts Receivable Clerk - In Office

Oak Harbor Freight Lines • Auburn, WA

4d • $20 - $23 • Onsite

About The Position

Oak Harbor Freight Lines is hiring an Accounts Receivable Clerk to help ensure timely customer payments in accordance with contracted terms while providing phone support to resolve payment issues and inquiries. The role manages an account portfolio, communicates with customers about balances and billing, and works with internal departments to address payment blockers and disputes. It also supports month-end close, audits, and process improvements.

Requirements

• Two or more years of experience in collections and/or customer service in a business accounts receivable environment is preferred.
• Proven success securing payments from clients with outstanding balances while maintaining professional customer relationships.
• Strong working knowledge of Microsoft Office, especially Excel and Outlook.
• Excellent interpersonal and telephone skills, and clear, professional written communication.
• Comfort interacting with contacts at all levels, including executives, owners, accounting, shipping, and operations.
• Demonstrated tenacity, negotiation skills, and sound judgment in resolving or escalating disputes.
• Ability to prioritize a high volume of accounts, manage follow-ups, and maintain accurate records.

Nice To Haves

• Experience with AS/400 or a similar legacy ERP system.

Responsibilities

• Make outbound collection calls to resolve past-due balances and arrange payments.
• Manage an account portfolio by reviewing aging reports, prioritizing accounts, and scheduling follow-ups.
• Handle inbound questions about invoices, payments, and account status; investigate and resolve issues in real time.
• Document customer interactions in the accounts receivable system, including promises to pay, disputes, and next steps.
• Collaborate with internal departments to resolve payment blockers, disputes, and service-related issues.
• Investigate billing discrepancies, such as lost invoices or incorrect charges, and follow through to resolution or escalation.
• Draft and send collection letters, payment reminders, and dispute confirmations.
• Report delinquent account status, planned actions, and escalation recommendations to the AR Supervisor.
• Provide documentation and reconciliation assistance for month-end close and audit processes.
• Perform other duties supporting accounts receivable team objectives and process improvements.

Benefits

• Medical, dental, and vision plan options.
• 401(k) match of 100% on the first 5% contributed.
• Accrue 80 hours of PTO within the first 11 months.
• Holiday pay after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed