Accounts Receivable Clerk - In Office

Oak Harbor Freight Lines • Auburn, WA

3d • Onsite

About The Position

Oak Harbor Freight Lines is hiring an in-office Accounts Receivable Clerk to help ensure timely customer payments in accordance with contracted terms while providing phone support to resolve payment issues and inquiries. The position manages a portfolio of customer accounts, investigates billing and payment issues, maintains accurate account records, and reports delinquent-account activity to the AR Supervisor. The role also supports month-end close, audits, and AR process improvements.

Requirements

• Preferred: 2 or more years of collections and/or customer service experience in a business accounts receivable environment.
• Proven success securing payments from clients with outstanding balances while maintaining professional customer relationships.
• Strong working knowledge of Microsoft Office, especially Excel and Outlook.
• Excellent interpersonal and telephone skills, with clear and professional written communication.
• Comfort interacting with contacts at all levels, including executives and owners, accounting, shipping, and operations.
• Tenacity, good negotiation skills, and sound judgment in resolving or escalating disputes.
• Ability to prioritize a high volume of accounts, manage follow-ups, and maintain accurate records.

Nice To Haves

• Experience with AS/400 or similar legacy ERP systems.

Responsibilities

• Initiate outbound collection calls to resolve past-due balances and arrange payments.
• Manage an account portfolio by reviewing aging reports, prioritizing accounts, and scheduling follow-ups.
• Handle inbound customer inquiries about invoices, payments, and account status; investigate and resolve issues in real time.
• Document customer interactions in the AR system, including promises to pay, disputes, and next steps.
• Collaborate with internal departments to resolve payment blockers, disputes, and service-related issues.
• Investigate billing discrepancies, including lost invoices or incorrect charges, and follow through until resolution or escalation.
• Draft and send collection letters, payment reminders, and dispute confirmations.
• Report delinquent accounts to the AR Supervisor with status updates, planned actions, and escalation recommendations.
• Support month-end close and audit processes by providing documentation and reconciliation assistance.
• Perform other duties as assigned to support AR team objectives and process improvements.

Benefits

• Medical, dental, and vision plans; employees choose a plan suited to themselves and their family.
• Single-person coverage costs up to 3% of gross income; entire-family coverage costs up to 5% of gross income.
• 401(k) match of 100% on the first 5% contributed.
• Accrue 80 hours of PTO within the first 11 months.
• Holiday pay after 90 days.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed