Accounts Receivable & Claims Specialist - Barebells & NOCCO, USA

Vitamin Well Group•Los Angeles, CA

18d•Onsite

About The Position

Vitamin Well Group is seeking a detail-oriented and proactive Accounts Receivable & Claims Specialist to join its Accounting team. The role supports customers across multiple sales channels throughout North America and manages the full accounts receivable cycle for an assigned customer portfolio. Retailer deductions and trade promotions account for approximately 50% of the role. This hands-on position requires analytical skills, attention to detail, and close collaboration with Sales, Operations, and Finance to resolve issues and support healthy cash flow. Responsibilities include investigating and resolving retailer deductions, chargebacks, shortages, pricing claims, promotional billbacks, and compliance claims; preparing and tracking dispute packages; managing customer accounts, collections, cash application, and reconciliations; and supporting reporting, month-end close, and audit requests. The position is based in Marina del Rey, California, and requires on-site attendance five days per week. The stated annual base salary range is $80,000–$85,000. The application deadline is November 20, 2026, although the position may be filled earlier.

Requirements

Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent experience.
Some experience in accounts receivable, collections, credit, or a similar accounting or finance role.
Good understanding of accounting fundamentals and accounts receivable processes.
Strong analytical and problem-solving skills, including the ability to investigate discrepancies independently.
Proficiency in Microsoft Excel and ability to learn new systems quickly.
Detail-oriented and organized, with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills and ability to build strong relationships with customers and internal stakeholders.
Proactive, accountable, and collaborative approach to resolving issues and improving processes.

Nice To Haves

Experience in CPG, food and beverage, manufacturing, or retail.
Familiarity with retailer deductions, chargebacks, trade promotions, or compliance claims.
Experience working with major retailers such as Walmart, Target, Amazon, Kroger, UNFI, or KeHE.
Knowledge of retailer compliance programs, OTIF/fill rate deductions, and shortage claims.

Responsibilities

Review, investigate, and resolve retailer deductions, chargebacks, shortages, pricing claims, and promotional billbacks.
Match deductions to approved trade promotions in the Trade Promotion Management (TPM) system.
Partner with Sales to validate promotional activity and identify invalid deductions.
Maintain accurate documentation and resolve outstanding deductions promptly.
Identify and investigate compliance deductions with Finance, Accounting, and Operations.
Prepare and submit dispute packages to customers and third-party logistics providers within required timelines.
Track claims through resolution, following up and escalating as needed to ensure claims are recovered or validated.
Maintain organized, accurate, audit-ready claims documentation and supporting evidence.
Manage the full accounts receivable cycle for an assigned customer portfolio, from invoicing through collection and dispute resolution.
Serve as the primary finance contact for customer inquiries, account reconciliations, deductions, and credit matters.
Monitor outstanding invoices, customer aging, and collection risks.
Review credit holds and recommend actions based on payment history and account risk.
Apply incoming customer payments accurately and on time.
Reconcile customer accounts and investigate unapplied cash, short payments, and other discrepancies.
Ensure customer statements and account balances are accurate.
Prepare and analyze AR aging reports and customer account metrics.
Support month-end close, including account reconciliations and assistance with journal entries and AR reserves.
Maintain accurate accounting records and support internal and external audit requests.