Accounts Receivable (AR) Supervisor – Hybrid AZ

Best Western International • Phoenix, AZ

13d • Hybrid

About The Position

Join our Accounting and Finance team as an Accounts Receivable (AR) Supervisor, where you will lead day-to-day AR operations to support accurate billing, timely collections, and strong Members relationships. This role combines hands-on operational oversight with team leadership, serving as a key point of escalation for complex or highly visible account matters while driving efficiency, accuracy, and compliance across AR accounts and processes. You’ll work cross-functionally with internal stakeholders and Members, playing an important role in protecting revenue, improving processes, and enhancing the overall billing experience.

Requirements

• Working knowledge of accounting ERP systems (Workday Financials experience preferred).
• Strong attention to detail and excellent organizational and time-management skills.
• Solid understanding of Generally Accepted Accounting Principles (GAAP).
• Knowledge of contract review and billing setup processes.
• Excellent written and verbal communication skills with the ability to manage complex or sensitive account discussions.
• Ability to analyze, research, and resolve both routine and complex issues using sound judgment and prior experience.
• Provides day-to-day direction and general supervision according to defined standards and guidelines.
• Familiarity with using basic AI-enabled tools and automated systems to support accounts receivable tasks.

Nice To Haves

• Associate’s degree in accounting, finance or related field or an equivalent combination of education and experience.
• Minimum 5 Years of Accounts Receivable, billing, and collections experience including lead or supervisory responsibilities.
• Experience working in high-volume billing environments.
• Intermediate proficiency in Microsoft Excel (e.g., PivotTables, lookups, data analysis).

Responsibilities

• Oversee daily operations, including review and approval of manual billing to ensure accuracy, proper coding, and timely processing.
• Support month-end billing cycles and resolve discrepancies in partnership with internal teams.
• Maintain billing integrity within the system to ensure accurate revenue processing.
• Lead the monthly delinquency process, including review and approval of notices.
• Monitor account status and guide follow-up strategies to improve collections outcomes.
• Support structured payment plans and documentation.
• Serve as an escalation point for complex billing, delinquency, and account-related issues.
• Partner with Members and internal teams to resolve inquiries while maintaining strong relationships, protecting company interests, and ensuring compliance with established policies and procedures.
• Supervise, coach, and develop AR staff, ensuring strong performance and service levels.
• Manage workload distribution and support the team in resolving escalated issues.
• Reinforce best practices in billing, collections, and customer service.
• Review contracts for new accounts, amendments, and ownership transfers.
• Validate billing structures and fee setup, ensuring accurate system configuration.
• Partner cross-functionally to support smooth onboarding of new accounts.
• Research and resolve discrepancies related to reservation billing activity.
• Oversee Central Bill accounts to ensure accuracy and timely payments.
• Review and process adjustments for reservation-related activity (e.g., early departures, no-shows).

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree