Accounts Payable Support (Up To 29/hr)

Aston Carter • Minneapolis, MN

5d • $25 - $29 • Hybrid

About The Position

The Accounts Payable Support Specialist provides high-quality support for accounts payable in a fast-paced, high-volume environment. The role resolves tickets in Oracle and ServiceNow, manages vendor inquiries, assists with supplier setups, and supports internal and external customers. It also contributes to continuous improvement through metrics-driven training and process enhancements. The position is a long-term contract-to-hire opportunity based in Minneapolis, Minnesota, with potential for future full-time conversion; conversion is not guaranteed and depends on performance. The work arrangement is hybrid. The pay range is $25.00–$29.00 per hour.

Requirements

• 15 or more years of accounts payable experience, preferably in a high-volume or shared services environment.
• Hands-on experience with accounts payable processes, including ticket resolution, vendor support, and supplier setup.
• Working knowledge of 1099-related accounts payable processes and requirements.
• Experience with Oracle or a similar ERP system; Oracle experience is a strong plus.
• Familiarity with ServiceNow or a similar ticketing/request management platform; ServiceNow experience is a nice-to-have.
• A demonstrated customer-service mindset, especially in vendor outreach or support.
• Strong research and analytical skills for investigating invoice, vendor, and payment issues.
• Clear, professional written and verbal communication skills for working with internal and external customers.
• Technical proficiency to work effectively in a hybrid environment, including remote workdays.

Nice To Haves

• Experience in a shared services or corporate headquarters accounting/finance environment.
• Experience supporting complex accounts payable needs, including high volumes of invoice requests and diverse business lines.
• Ability to provide informal training and guidance to peers and cross-functional partners on accounts payable processes.
• Interest in a long-term contract opportunity with possible future full-time conversion, with the understanding that conversion is not guaranteed and is performance-dependent.

Responsibilities

• Resolve accounts payable support tickets accurately and promptly, targeting approximately 75 tickets per week once fully ramped.
• Review, prioritize, and clear open Oracle and ServiceNow queue items to maintain an organized ticket backlog.
• Support internal and external customers, including vendors and internal stakeholders, with accounts payable questions and issues.
• Process supplier and vendor setup requests, ensuring accurate data entry and compliance with internal procedures.
• Research vendor accounts, invoices, payment issues, and 1099-related matters to identify root causes and resolve discrepancies.
• Escalate complex or unresolved issues requiring second-level support to the Accounts Payable Supervisor or designated leadership.
• Provide training and guidance on accounts payable procedures to operations and headquarters personnel.
• Use metrics and data to identify trends, improve training materials, and develop tools to enhance customer service.
• Collaborate with Accounts Payable and Accounting/Finance teams to apply policies consistently and handle invoice requests efficiently.
• Help process high volumes of ServiceNow requests as part of a team handling approximately 2,500–3,000 invoice-related requests per month.
• Provide phone-based vendor support, initially handling around 15 calls per week, with volume increasing as proficiency grows.
• Document ticket resolutions, vendor interactions, and process steps accurately in ServiceNow and other systems.
• Adapt to changing workloads and increasingly complex team needs while maintaining flexibility and a customer-service mindset.
• Share knowledge, support colleagues, and participate in continuous process improvement initiatives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off and leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed