Accounts Payable Support

Aston Carter•Minneapolis, MN

6d•$25 - $29•Hybrid

About The Position

The Accounts Payable Support Specialist provides high-quality support for the accounts payable function in a fast-paced, high-volume environment. The role resolves tickets, manages vendor inquiries, assists with supplier setups, and supports internal and external customers. It focuses on ticket resolution in Oracle and ServiceNow and contributes to continuous improvement through metrics-driven training and process enhancements. This hybrid contract-to-hire position is based in Minneapolis, Minnesota. It is a long-term contract role with potential for future full-time conversion, which is not guaranteed and depends on performance. The stated pay range is $25.00–$29.00 per hour. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Eligible temporary-role benefits may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave. Eligibility and benefit terms may vary.

Requirements

15+ years of accounts payable experience, preferably in a high-volume or shared services environment.
Hands-on experience with accounts payable processes, including ticket resolution, vendor support, and supplier setup.
Working knowledge of 1099-related accounts payable processes and requirements.
Experience with Oracle or a similar ERP system.
Strong customer service orientation, particularly in vendor outreach or vendor support.
Strong research and analytical skills to investigate and resolve invoice, vendor, and payment issues.
Ability to manage and prioritize multiple tickets and requests in a fast-paced environment.
Clear, professional written and verbal communication skills for working with internal and external customers.
Technical proficiency to work efficiently in a hybrid environment, including remote work days.

Nice To Haves

Oracle experience is considered a very strong plus.
Familiarity with ServiceNow or similar ticketing/request management platforms; ServiceNow experience is a nice-to-have.
Experience in a shared services or corporate headquarters accounting/finance environment.
Experience supporting complex AP operations, including high volumes of invoice requests and diverse business lines.
Ability to provide informal training and guidance to peers and cross-functional partners on AP processes.
Interest in a long-term contract role with potential for future full-time conversion, understanding conversion is not guaranteed and is performance-dependent.
Adaptability to support a diversified business spanning construction, sports venues, renewable energy, and emerging business lines.

Responsibilities

Resolve accounts payable support tickets accurately and promptly, with a target of approximately 75 tickets per week after ramp-up.
Review, prioritize, and clear Oracle and ServiceNow queue items to maintain an organized ticket backlog.
Provide professional support to internal and external customers, including vendors and internal stakeholders.
Process supplier and vendor setup requests, ensuring accurate data entry and adherence to internal AP procedures.
Research vendor accounts, invoices, payment issues, and 1099-related matters to identify root causes and resolve discrepancies.
Escalate complex or unresolved issues requiring second-level support to the Accounts Payable Supervisor or designated leadership.
Train and guide operations and headquarters personnel on accounts payable procedures and policies.
Use metrics and data to identify trends, improve training materials, and develop tools that enhance customer service.
Collaborate with Accounts Payable and Accounting/Finance teams to apply policies consistently and handle invoice requests efficiently.
Help manage high volumes of ServiceNow requests; the team handles approximately 2,500–3,000 invoice-related requests per month.
Provide phone-based vendor support, initially handling around 15 calls per week, with volume increasing as proficiency grows.
Document ticket resolutions, vendor interactions, and process steps accurately in ServiceNow and other systems.
Adapt to changing workloads and increasingly complex AP Support needs while maintaining a customer-service mindset.
Share knowledge, support colleagues, and participate in continuous process improvement initiatives.