Accounts Payable Specialist - Customer Facing Support role

Everflow Technologies•Miami, FL

About The Position

Accounts Payable Specialists manage the full life cycle of Everflow's payments clients, including support, onboarding, and customer success. The role primarily supports Managed Payments, Everflow's native partner payment processing and automation solution for streamlining payouts, invoicing, and compliance for affiliate and partner marketing programs. The specialist also defines and improves processes to create a framework for scale.

Requirements

Good product sense and willingness to learn.
Strong analytical background and a good grasp of internet technologies.
At least 3 years of digital advertising experience.
Familiarity with project management and customer success tools.
BA/BS in a relevant field.
High proficiency in English.

Nice To Haves

Experience with payment processing.
Sales and/or business development experience.

Responsibilities

Serve as a front-line account manager from both relationship and technical perspectives.
Develop expertise in new products and features and explain their value to clients.
Provide client feedback to internal teams.
Help onboard new clients, including providing training.
Identify customer growth opportunities and develop and implement solutions to achieve revenue expansion goals.
Define and improve current processes.
Create and maintain the Everflow Pay helpdesk, webinars, and other documentation.
Assist clients with setting up Managed Payments services and executing customer payment cycles.
Use payment solutions including Everflow Pay, Tipalti, and Veem to collect client funds into wallets and send timely payments to payees.