Accounting Assistant

American Food & Vending ⏐ American Dining Creations•Liverpool, NY

3d•$19 - $22•Onsite

About The Position

The Accounting Assistant provides accounting, customer service, and administrative support to ensure accurate records and timely resolution of customer inquiries. The role assists with credit card issues and refunds, coordinates health permit administration, manages the company’s Value Card program, and performs other assigned accounting duties. The position responds to customer questions about credit card charges, transaction discrepancies, and refunds; researches issues and coordinates resolutions with internal teams and payment processors; and processes approved refunds according to company policies and authorization procedures. It also coordinates health permit applications, renewals, and payments for company locations, tracks expiration dates, and maintains permit records. The Accounting Assistant administers the Value Card program, including card setup, activation, balance adjustments, and account maintenance. Additional duties include data entry, payment processing, reconciliations, document maintenance, spreadsheet and report preparation, and maintaining the confidentiality of customer, payment, and company financial information.

Requirements

High school diploma or equivalent required.
1–3 years of previous accounting support, administrative, or customer service experience.
Basic understanding of accounting principles and financial recordkeeping.
Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
Strong attention to detail, organizational skills, and accuracy.
Effective written and verbal communication skills.
Ability to manage multiple priorities, meet deadlines, and resolve customer concerns professionally.
Ability to work independently and collaboratively with accounting and operations teams.

Nice To Haves

Associate degree in Accounting, Finance, or Business.

Responsibilities

Respond to customer inquiries about credit card charges, transaction discrepancies, and refund requests in a professional and timely manner.
Research transaction issues and coordinate with internal teams and payment processors to resolve concerns.
Process approved refunds according to company policies and authorization procedures.
Document customer communications, transaction research, and resolutions accurately.
Coordinate health permit applications, renewals, and related payments for company locations.
Track health permit expiration dates and follow up with operations teams for required information and documentation.
Maintain organized permit records and provide copies to appropriate locations and departments.
Administer the company’s Value Card program, including card setup, activation, balance adjustments, and account maintenance.
Assist customers and internal teams with Value Card inquiries, account issues, and transaction discrepancies.
Maintain accurate Value Card activity records and assist with related reconciliations and reporting.
Assist with data entry, payment processing, account reconciliations, and document maintenance as assigned.
Research discrepancies and provide supporting documentation to the accounting team.
Prepare and update spreadsheets, reports, and tracking logs.
Maintain confidentiality of customer, payment, and company financial information.
Perform other accounting and administrative duties as assigned.