North America

The Professional Builder

4d•Remote

About The Position

The Professional Builder (TPB) is a business coaching company that has helped residential builders and general contractors build profitable, scalable businesses since 2004. We're hiring an Accountability Coach to support our members, drive engagement, and help builders follow through on the actions that create results. This is a people-facing, execution-focused role. If you're a strong communicator who enjoys structure, accountability, and helping others win, this could be a great fit. As an Accountability Coach, you'll manage a portfolio of builders across Australia, New Zealand, the USA, and Canada. Your role is to keep members engaged and active, hold them accountable to commitments, and ensure they are using the right tools at the right time. You'll work closely with our Performance Coaches and Member Success team to support retention and results. This is not a call-centre role. These are structured, purposeful conversations with business owners.

Requirements

Confident and clear on the phone and on video.
Experience in customer success, sales, support, or coaching coordination.
Ability to balance warmth with accountability.
Organized, detail-oriented, and reliable.
Enjoys working in a performance-driven environment.
A US, Australian, or New Zealand accent is strongly preferred for communication clarity with members.

Responsibilities

Manage a portfolio of builders across Australia, New Zealand, the USA, and Canada.
Keep members engaged and active.
Hold members accountable to commitments.
Ensure members are using the right tools at the right time.
Work closely with Performance Coaches and Member Success team to support retention and results.
Make 25-33 structured calls per week.
Run clear check-ins focused on progress and next actions.
Follow up consistently and track engagement.
Escalate issues and wins to the coaching team.
Keep accurate notes so members are fully supported.