Account Support Specialist

Aston Carter • Round Rock, TX

2h • $35 - $35 • Onsite

About The Position

The Account Support Specialist serves as the primary point of contact for Delivery Partners, supporting daily operations by handling inquiries, resolving issues, coordinating with internal teams, and ensuring a positive partner experience. The role works with Account Managers on account activities and partner communications, and identifies recurring issues and recommends process improvements.

This contract position is based in Round Rock, Texas, and is fully onsite. The schedule is a four-day workweek with 10-hour shifts from 7:30 AM to 6:00 PM CST. Available schedules are Sunday through Wednesday or Wednesday through Saturday. The schedule description also states that the role has on-site weekdays and one remote weekend day.

The pay range is $35.00 per hour. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave, including PTO, vacation, or sick leave. Eligibility requirements apply, and benefits may depend on job classification and length of employment.

Requirements

• At least 2 years of customer service, account support, operations support, or help desk experience.
• Experience managing high-volume phone, email, or ticket-based inquiries.
• Strong communication, problem-solving, and organizational skills.
• Proficiency with Microsoft Office, including Excel.
• Ability to prioritize competing requests and work independently.

Nice To Haves

• Experience with Salesforce, Zendesk, ServiceNow, or similar CRM or ticketing systems.
• Experience in delivery, logistics, field operations, or small-business support environments.
• Experience identifying trends and improving support processes.

Responsibilities

• Serve as the first point of contact for Delivery Partner support via phone, email, and ticketing systems.
• Triage and route issues based on urgency, business impact, and ownership.
• Resolve routine inquiries and provide timely updates on open requests.
• Escalate critical issues and coordinate with internal teams for resolution.
• Maintain accurate case documentation and follow through to completion.
• Partner with Account Managers to support account activities and partner communications.
• Identify recurring issues and recommend process improvements.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
• Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
• Short- and long-term disability, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed