Account Support Specialist - Automotive Retail

Entrega • Troy, MI

5d

About The Position

The Account Support Specialist manages an assigned portfolio of Dealers using OEM software applications. The role supports Dealers through application onboarding, recommends customizations to meet their needs and goals, and drives platform utilization through training and guidance on how the software supports current consumer behaviors.

As a trusted advisor, the specialist learns how to customize and leverage the applications to achieve each Dealer’s goals, communicates with urgency and empathy, and promotes engagement through best-practice training and explanation of platform benefits. The role also supports the onboarding process by coordinating with Dealers and OEM representatives, monitoring milestones, escalating blockers, and advocating for Dealers’ technical issues and concerns. The specialist investigates application questions and issues, develops customized solutions, and continually learns about the applications, dealership inventory data processes, and third-party vendor functionality.

Requirements

• Bachelor’s degree.
• At least 1 year of work experience in sales, account management, project coordination, project management, or a client-focused industry.
• Ability to work independently and in a team environment.
• Comfort working under pressure or strict deadlines.
• Demonstrated problem-solving ability and ability to formulate recommendations.
• Passion for learning and personal growth.
• Organizational and prioritization skills.
• Self-starter with a high degree of integrity and professionalism.
• Understanding of organizational methods, time management processes, and project management foundations.

Nice To Haves

• At least 1 year of OEM program knowledge.
• At least 1 year of dealership experience.

Responsibilities

• Manage an assigned list of Dealers regarding OEM software applications.
• Support Dealer onboarding to the software application and recommend customizations to meet Dealer needs and goals.
• Drive Dealer engagement and platform utilization through best-practice training and communication of platform benefits.
• Serve as a trusted advisor to Dealers by tailoring application use to their goals and communicating with urgency, empathy, and value.
• Support the overall software application onboarding process for Dealers and OEM representatives.
• Attend priority meetings, observe and hold teams accountable to the prescribed process, and ensure onboarding milestones are attained.
• Escalate blockers to onboarding success to relevant stakeholders and advocate for Dealers regarding technical issues, desires, or concerns.
• Ensure Dealers are technically and behaviorally ready to launch with the applications.
• Investigate Dealer questions or issues through independent research, discovery questions, and root cause analysis; prescribe and develop customized solutions.
• Continue learning about the applications, dealership inventory data processes, and third-party vendor functionality.
• Perform other tasks and duties as required to support the organization.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Paid time off
• Additional benefits designed to support employee well-being
• Potential eligibility for performance-based incentive programs aligned to organizational and individual results

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level