Account Support Specialist - Automotive Retail

Entrega • Troy, MI

3d

About The Position

The Account Support Specialist manages an assigned portfolio of Dealers using OEM software applications. The role supports onboarding, recommends application customizations to meet each Dealer’s needs and goals, and drives platform utilization through training and guidance on how the applications address current consumer behaviors.

As a trusted advisor, the specialist learns how to customize and leverage the applications to meet Dealer goals and communicates with urgency, empathy, and value. The role supports onboarding projects by coordinating with Dealers and OEM representatives, attending priority meetings, monitoring milestones, escalating blockers, advocating for Dealers, and helping ensure technical and behavioral readiness for launch.

The specialist also investigates Dealer questions and application issues, conducts discovery and root-cause analysis, and works with Dealers or development teams to identify or develop customized solutions. Continued learning about the applications, dealership inventory data processes, and third-party vendor functionality is expected. Other duties may be assigned to support the organization’s success.

Requirements

• Bachelor’s degree.
• At least 1 year of work experience in sales, account management, project coordination, project management, or a client-focused industry.
• Ability to work independently and in a team environment.
• Comfort working under pressure or with strict deadlines.
• Demonstrated problem-solving ability and ability to formulate recommendations.
• Passion for learning and personal growth.
• Organizational and prioritization skills.
• Self-starter with a high degree of integrity and professionalism.
• Understanding of organizational methods, time management processes, and project management foundations.

Nice To Haves

• At least 1 year of OEM program knowledge.
• At least 1 year of dealership experience.

Responsibilities

• Manage an assigned portfolio of Dealers regarding OEM software applications.
• Support Dealers through software application onboarding.
• Recommend application customizations that align with Dealers’ needs and goals.
• Drive Dealer engagement and platform utilization through best-practice training and communication of platform benefits.
• Serve as a trusted advisor to Dealers and communicate with urgency, empathy, and value.
• Support the software application onboarding process for Dealers and OEM representatives.
• Attend priority meetings, monitor onboarding milestones, hold teams accountable to the prescribed process, and escalate blockers to relevant stakeholders.
• Advocate for Dealers regarding technical issues, requests, concerns, and other needs.
• Help ensure Dealers are technically and behaviorally ready to launch the applications.
• Investigate Dealer questions and application issues through independent research, discovery questions, and root-cause analysis.
• Prescribe and develop customized solutions in response to Dealer questions or application issues, in coordination with Dealers or development teams.
• Continue learning about the applications, dealership inventory data processes, and third-party vendor functionality.
• Perform other tasks and duties as required to support the organization.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Paid time off
• Additional benefits designed to support employee well-being
• Potential eligibility for performance-based incentive programs, where applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level