Invoice Support Account Specialist 1

Southeastern Freight Lines • Lexington, SC

1d

About The Position

The Invoice Support Account Specialist 1 manages and resolves customer inquiries received by phone and email, including requests, disputes, and complaints related to invoice support. The role handles incoming calls through resolution, documents and forwards issues that require additional support, and manages customer correspondence and the Invoice Support team’s email inbox. The specialist images documentation into the Company’s imaging system, corresponds with collection agencies, sends requested documentation to customers, and works with internal teams to resolve customer issues.

Requirements

• High school diploma or GED.

Nice To Haves

• Previous data entry experience.
• Previous customer service experience.

Responsibilities

• Manage and resolve incoming customer phone calls and emails related to requests, disputes, complaints, and invoice support issues.
• Handle incoming calls through resolution.
• Document calls that require additional support and forward them to the appropriate associate.
• Manage customer emails, correspondence, and phone calls regarding invoice support issues.
• Manage the personal SEFL email inbox and the Invoice Support team’s email inbox.
• Image documentation into the Company’s imaging system.
• Correspond with collection agencies via email.
• Send documentation to customers upon request.
• Interact daily with the Credit and Collections teams.
• Interact with the Traffic Department and Service Centers as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED