Account support Analyst

We are looking for an Account Support Analyst who will be responsible for assisting customers with technical issues related to our products and services. The ideal candidate will have a passion for providing excellent support and ensuring customer satisfaction during and after the onboarding process. This role requires problem-solving skills, analytical thinking, and the ability to offer thoughtful solutions to customer inquiries. As an Account Support Analyst, you will play a crucial role in revolutionizing the small business banking industry and establishing our reputation as a company that offers exceptional support.

• Effectively resolve customer inquiries in a considerate and timely manner
• Provide outstanding customer service by sharing accurate, valid and complete information using the right methods and tools
• Use problem solving, analytics, and intuitive skills to follow logic and offer thoughtful solutions
• Identify customer needs and help customers in using specific features, educating

• Account Support Analyst role
• Understanding of how to assist customers with technical problems
• Passionate about offering excellent support during and after onboarding procedures
• Revolutionizing the small business banking industry
• Effectively resolving customer inquiries in a considerate and timely manner
• Providing outstanding customer service
• Sharing accurate, valid, and complete information using the right methods and tools
• Using problem-solving, analytics, and intuitive skills to offer thoughtful solutions
• Identifying customer needs and helping customers use specific features
• Educating customers
• Collaboratively empowered
• Maverick mindset
• Tenaciously flexible
• Relentless underdogs
• Customer centricity

• Excellent support during and after-onboarding procedures
• Outstanding customer service
• Sharing accurate, valid, and complete information
• Problem-solving and analytical skills
• Education on how to best leverage the Novo platform
• Update internal databases with information about technical issues and discussions with customers
• Maintain in-depth knowledge of the platform and internal management systems
• Ability to analyze existing processes and make recommendations for more efficient processes
• Clear and comprehensive communication skills
• Quick learner
• Experience using ZenDesk, G-Suite, Jira, or similar customer service management software
• Comfortable working in a dynamic, fast-paced environment
• Equal opportunity employer with a focus on diversity