Account Supervisor Business Servicing

JPMorgan Chase & Co. • San Antonio, TX

14h

About The Position

As an Account Supervisor in JPMorgan Chase, you will lead a team to create strong customer experiences and lasting relationships. You are accountable for achieving service metrics and financial and productivity goals, supporting business partner and employee satisfaction, managing improvement initiatives, and maintaining compliance with risk and control guidelines. You will ensure work is completed within assigned service levels and meets legal and compliance requirements. The role calls for leadership that engages employees and supports strong performance.

Work hours vary within a full-time, 40-hour-per-week schedule. You must be willing to work during operating hours, which may include evenings, weekends, and holidays. Training is required as scheduled and may take place outside your regular hours; training must be attended onsite regardless of your work location. Your schedule and work location will be set according to business needs and may be onsite, at your home office, or a combination of both.

Requirements

• Minimum 3 years of customer service experience.
• Verbal and written communication skills.
• Influencing skills.
• Change implementation skills.
• Prioritization skills.
• Data analysis skills.
• High school diploma or GED required.
• Willingness to work variable schedules during operating hours, potentially including evenings, weekends, and holidays.
• Ability to attend scheduled training onsite, even if the regular work location is elsewhere.

Nice To Haves

• Previous financial industry experience.
• 2 years of experience in a call center environment for call center roles.

Responsibilities

• Execute business initiatives by maintaining open communication with employees, peers, leadership, and other lines of business.
• Make informed business decisions using subject matter expertise, documented policies and procedures, empowerments, and relationships.
• Identify process improvement opportunities, recommend solutions, contribute to changes led by change management leadership, and implement changes.
• Ensure the team follows operating policies and procedures and legal and compliance regulations.
• Manage team performance by leading by example, coaching key behaviors, monitoring and developing employees, recognizing strong performers, and managing employees who do not meet performance standards.
• Demonstrate the firmwide Manager Capabilities, seek regular feedback, check in with the team and manager, and summarize impact in the year-end Self-Evaluation.
• Ensure work is processed within assigned service levels and meets legal and compliance requirements.
• Achieve key service metrics and financial and productivity goals while supporting business partner and employee satisfaction.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED