Account Supervisor Business Servicing

JPMorgan Chase & Co. • Tempe, AZ

12h

About The Position

As an Account Supervisor in JPMorgan Chase, you will lead a team to create strong customer experiences and long-lasting relationships. You will be accountable for service metrics, financial and productivity goals, business partner and employee satisfaction, continuous improvement initiatives, and adherence to risk and control guidelines. You will ensure work is completed within assigned service levels and meets Legal and Compliance requirements, while fostering an engaged team that performs effectively.

This is a full-time, 40-hour-per-week position. Work hours vary within the company's operating hours, which may include evenings, weekends, and holidays. Training is required as scheduled and may take place outside regular work hours; training must be attended onsite regardless of work location. The schedule and work location are determined by business needs and may be onsite, at a home office, or a combination of both.

Requirements

• At least 3 years of customer service experience.
• Verbal and written communication skills.
• Influencing skills.
• Change implementation skills.
• Prioritization skills.
• Data analysis skills.
• High school diploma or GED.

Nice To Haves

• Previous financial industry experience.
• For call center roles, 2 years of experience in a call center environment.

Responsibilities

• Execute business initiatives through open communication with employees, peers, leadership, and other lines of business.
• Make informed business decisions using subject matter expertise, documented policies and procedures, delegated authority, and relationships.
• Identify process improvement opportunities, recommend solutions, contribute to changes led by change management leadership, and implement changes.
• Ensure the team adheres to operating policies and procedures and legal and compliance requirements.
• Manage team performance by leading by example, coaching key behaviors, motivating sustained results, monitoring and developing employees, recognizing strong performers, and managing employees who do not meet performance standards.
• Demonstrate the firm's Manager Capabilities, solicit feedback, check in regularly with the team and manager, and summarize impact in the year-end Self-Evaluation.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED