Account Supervisor

MMGY Global • Overland Park, KS

5d • Hybrid

About The Position

MMGY is hiring an Account Supervisor for its Account Management team in Overland Park, Kansas. The team serves as the primary point of contact for agency clients and facilitates communication between clients and agency personnel. Account Supervisors are responsible for agency output quality and client satisfaction, developing a thorough understanding of client businesses, anticipating client needs, and leading strategic solutions that drive business results. The role also mentors junior staff and assigns day-to-day work to support their career growth.

The Account Supervisor leads and strategically directs client accounts and integrated campaigns, working with cross-functional agency teams and external partners. The position includes client relationship management, marketing and budget planning, forecasting, project oversight, presentations, billing, resource allocation, and staff development. MMGY offers a comprehensive PTO and benefits package, including a hybrid telework policy. Applicants for U.S. employment must have work authorization that does not require employer visa sponsorship.

Requirements

• At least 5 years of experience in advertising or a related field.
• Thorough knowledge of integrated marketing channels, including media, web, social media, public relations, experiential, print, creative, and CRM.
• Clear and concise verbal and written communication skills.
• Results-oriented and self-motivated, with the ability to inspire urgency in oneself and teammates.
• Ability to solve problems, balance multiple priorities, and meet deadlines.
• Ability to work independently and collaboratively, including in leadership roles.
• Strong work ethic, attention to detail, reliability, and positive energy.
• Proficiency in Microsoft Office and Google business applications.
• High level of professionalism and respect.
• Discretion when handling confidential information.

Responsibilities

• Establish and invest in cross-channel agency relationships.
• Understand client MSAs, scopes, estimates, and resource allocations, and ensure commitments are fulfilled.
• Contribute to or manage financial forecasting for the client portfolio.
• Develop significant project statements of work and oversee estimates prepared for projects assigned to account coordinators and executives.
• Stay informed about work across internal agency departments and provide direction as needed.
• Guide cross-functional teams and external agency partners through integrated campaign development, including innovation, ideation, research and insights, and creative execution.
• Draft strategic points of view addressing client problems and concerns.
• Develop and monitor growth plans for account coordinators, account executives, and senior account executives.
• Author project and campaign briefs with Account Planning.
• Lead client and internal meetings.
• Manage and participate in client presentations, including coordinating channel-lead contributions and leading client-facing deck development.
• Conduct annual performance appraisals for account coordinators, account executives, and senior account executives.
• Develop client advertising budgets with clients; ensure client and agency goals are met, budgets are accurate, and reinvestment or improved-return opportunities are identified.
• Draft and maintain client backgrounders.
• Approve client billing worksheets and invoices, ensure monthly billing is delivered, and procure payment for invoices more than 90 days overdue.
• Update the team forecast monthly with newly approved statements of work and estimates.
• Lead marketing planning and meetings, and strategically direct accounts.
• Approve internal timesheets for account coordinators, account executives, and senior account executives.
• Review actual versus allocated resource data with the Account Director or Group Account Director and identify opportunities to right-size accounts.
• Develop client annual planning timelines and communicate requirements and deadlines to clients.
• Represent the agency and clients at industry events.
• Lead the account team's day-to-day efforts and foster a team mentality.
• Inspire and mentor junior staff.
• Apply understanding of direct marketing, offer targeting, segmentation, and research techniques to strategy, creative, and media needs.
• Learn the client business, prepare client deliverables, and become a brand expert and trusted client advisor.
• Understand the agency's offerings and apply them to client business problems.
• Showcase agency work to build client confidence and inspire internal teams.

Benefits

• Comprehensive PTO and benefits package.
• Hybrid telework policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed