Account Supervisor

MMGY Global • Overland Park, KS

1d • Hybrid

About The Position

MMGY is a travel-focused agency that connects media, consumers, and influencers through client stories and strategic communications. The Account Management team is the primary point of contact for agency clients and coordinates communication between clients and agency personnel. It is responsible for the quality of agency output and client satisfaction.

The Account Supervisor has an established understanding of client businesses and anticipates their needs, leading the development of strategic solutions that support business goals. The role leads day-to-day account team efforts, mentors junior staff, assigns tasks to support their development, and guides cross-functional agency teams and external partners through integrated campaign work. This position is based in MMGY’s Overland Park, Kansas office and includes a hybrid telework policy.

Requirements

• At least 5 years of experience in advertising or a related field.
• Thorough knowledge of integrated marketing channels, including media, web, social media, public relations, experiential, print, creative, and CRM.
• Clear and concise verbal and written communication skills.
• Results-oriented and self-motivated, with the ability to inspire urgency in oneself and teammates.
• Ability to solve problems, balance multiple priorities, and meet deadlines.
• Ability to work independently and as part of a team, including in leadership roles.
• Strong work ethic, attention to detail, reliability, and positive energy.
• Proficiency in Microsoft Office and Google business applications.
• High level of professionalism and respect.
• Discretion in handling confidential information.
• U.S. employment authorization that does not require employer visa sponsorship.

Responsibilities

• Build and maintain cross-channel agency relationships.
• Understand client MSAs, scopes, estimates, and resource allocations, and ensure commitments are fulfilled.
• Contribute to or manage financial forecasting for the client portfolio.
• Develop significant project statements of work and oversee estimates prepared for assigned projects.
• Monitor work across internal agency departments and provide direction as needed.
• Guide cross-functional teams and external agency partners through integrated campaign development, including innovation, ideation, consumer research and insights, and creative execution.
• Draft strategic points of view addressing client problems and concerns.
• Develop and monitor growth plans for Account Coordinators, Account Executives, and Senior Account Executives.
• Author project and campaign briefs with the Account Planning Lead.
• Lead client and internal meetings.
• Manage and participate in client presentations, coordinating channel-lead contributions and developing client-facing decks.
• Conduct annual performance appraisals for Account Coordinators, Account Executives, and Senior Account Executives.
• Develop client advertising budgets in partnership with clients, ensure accuracy, and identify opportunities for reinvestment or improved returns.
• Draft and maintain client backgrounders.
• Approve client billing worksheets and invoices, and ensure monthly billing is delivered to clients.
• Procure payment for client invoices more than 90 days overdue.
• Update team forecasts monthly to reflect newly approved statements of work and estimates.
• Strategically direct accounts, including leading marketing planning and meetings.
• Approve internal timesheets for Account Coordinators, Account Executives, and Senior Account Executives.
• Review actual versus allocated resource data with Account Directors or Group Account Directors and identify opportunities to right-size accounts.
• Develop client annual-planning timelines and communicate requirements and deadlines to clients.
• Represent the agency and clients at industry events.
• Lead the account team’s day-to-day efforts and mentor junior team members.
• Apply understanding of direct marketing, offer targeting, segmentation strategies, and research techniques for strategy, creative, and media needs.
• Learn client businesses, prepare client deliverables, and become a brand expert and trusted client advisor.
• Understand the agency’s offerings and apply them to client business problems.
• Present agency work to build client confidence and inspire other internal teams.

Benefits

• Comprehensive paid time off and benefits package.
• Hybrid telework policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed