Account Supervisor (Bilingual Spanish)
About The Position
HSS Hospitality Staffing Solutions is seeking a temporary Account Supervisor to support clients in the Asheville, North Carolina area. The Account Supervisor is the primary point of contact between the agency and its clients, ensuring client expectations are met or exceeded while supporting account growth through strategic thinking, relationship management, and team leadership. The role collaborates with cross-functional teams to deliver quality work, manage timelines, fulfill staffing needs, process payroll, resolve employee relations matters, and support client satisfaction and long-term partnerships. The position is divided between field and office environments, with approximately 60% of time at client locations or off-site meetings and 40% in a standard office setting. Frequent travel to client locations or meetings is required, using a personal vehicle with legal authorization to drive. Extended hours, including evenings or weekends, may be required depending on project deadlines and client needs.
Requirements
- Preferably 2 years of experience in staffing or hospitality.
- Excellent verbal and written communication skills, including the ability to present solutions and ideas clearly and persuasively.
- Strong organizational and time-management skills, with the ability to prioritize tasks, manage multiple projects, and meet tight deadlines.
- Proficiency in using data and analytics to inform strategic decisions and account growth.
- Must be legally authorized to work in the United States without restriction.
- Must be at least 18 years old.
- Must have valid car insurance, a driver’s license, and reliable transportation that can be used for work purposes.
- Must be legally authorized to drive when using a personal vehicle for work.
Nice To Haves
- Bilingual in English and Spanish is preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience with digital marketing and job board platforms.
- Avionte experience is a plus.
Responsibilities
- Serve as the main point of contact for clients, address client needs and concerns, provide solutions aligned with business objectives, visit client properties, and attend client meetings as required.
- Manage timelines to meet client expectations and agency standards.
- Maintain budgets; process employee payroll, billing, and invoicing; and attend internal operations and sales meetings.
- Develop recruiting plans and network to proactively fill current and upcoming needs; visit channel partners as required; post community flyers and signs; and support social media recruiting through Facebook and Textus as required.
- Track open and filled orders daily, document as required, conduct and manage candidate interviews, and fulfill open orders.
- Oversee accurate completion of new-hire documentation, including company acknowledgments, tax forms, benefit enrollment, drug screens, background checks, and work authorization documents, in alignment with compliance and legal requirements.
- Coordinate with clients to arrange training for new hires.
- Identify growth opportunities through upselling or cross-selling services and collaborate with Marketing and the BDM team on new-business proposals.
- Conduct safety training as needed; address employee performance or employee-relations concerns promptly and report concerns to HR as needed.
- Report workers’ compensation incidents to Risk Management and separate employees when necessary.
- Perform other duties and projects as assigned.
Benefits
- Medical, dental, and vision insurance
- Short-term disability coverage
- Supplemental life insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Company-paid life and long-term disability insurance
- 401(k) plan with company match
- 15 days of paid time off during the first year of employment
- 7 paid holidays
- The position may be eligible for commissions and additional incentives such as a mileage or car allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
