Account Specialist

OPENLANE•Carmel, IN

1d•Onsite

About The Position

AFC (Automotive Finance Corporation), a subsidiary of OPENLANE, provides financing solutions to independent car dealerships across North America. The Major Dealer Account Specialist joins the AFC team to service and strengthen relationships with major dealer accounts. The role uses customer service and account-management experience to streamline processes, collaborate with colleagues, and analyze account trends and metrics to help mitigate risk. It is an on-site position at AFC’s headquarters in Carmel, Indiana.

Requirements

College degree or equivalent work experience.
Experience in a collections role or environment.
Familiarity with concepts, procedures, and processes used in the automotive and financial services industries.
Experience using customer relationship management (CRM) tools.
Strong organizational, clerical, oral, and written language skills.
Detail orientation, adaptability, and organization.
The ideal candidate has 2–3 years of experience in customer service or account management.

Nice To Haves

Experience handling vehicle titles.
Account management experience in the automotive industry.

Responsibilities

Make funding determinations based on daily dealer account usage and multiple data points.
Communicate current account status to dealers and provide resolutions to issues.
Approve or deny floorings based on an account’s business model or identified risk.
Analyze account trends.
Promote other OPENLANE businesses’ products and services to customers.
Follow applicable laws and codes for the assigned geographic area.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the United States.
Immediately vested 401(k) with company match in the United States, or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the United States.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the United States.
Employee Assistance Program.
Employer-paid Leap into Service Day for volunteering.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
A company culture of internal promotions, diverse career paths, and meaningful advancement.