SPECIALIST, ACCOUNT

Compass Group•Minneapolis, MN

2d•$53,000 - $58,000

About The Position

An opportunity to join Canteen One’s Client team, supporting Client Managers who work with Fortune 500 clients on a national basis. Account Coordinators support program projects, client initiatives, and escalated service calls while managing multiple accounts and priorities. The role also includes managing assigned lower-volume clients and building client relationships. The posting notes career growth opportunities.

Requirements

High school diploma required.
With a bachelor’s degree, six months of equivalent advanced customer service experience is required; one year is strongly preferred.
With a high school diploma, three years of equivalent advanced customer service experience is required.
Excellent interpersonal communication skills and proven ability to develop and maintain positive internal and external work relationships.
Timeliness and accuracy, with the ability to prioritize and organize business requirements and workload.
Proficiency with Microsoft Word and Outlook.
Intermediate Microsoft Excel experience, including calculations and VLookup—not just data entry.

Nice To Haves

Post-secondary education is strongly preferred; a bachelor’s degree is preferred.
One year of equivalent advanced customer service experience is strongly preferred for candidates with a bachelor’s degree.
Experience with an ERP program such as JDE, SAP, Oracle, or PeopleSoft is strongly preferred.
Experience with a report-writer program is strongly preferred.

Responsibilities

Act as the first-level escalation point for unresolved client issues.
Resolve issues such as installation delays, service problems, and pricing or rate concerns.
Resolve disputes between client locations and vendors.
Manage projects, including new store openings and new client rollouts.
Communicate client expectations to operations and customer service.
Determine internal resource requirements based on project needs.
Establish and communicate usable project schedules.
Provide project status summaries and updates to Client Managers and other team members.
Support Client Managers’ client activities, including service issues, product ordering, catalog additions, ongoing requests, and questions.
Manage assigned lower-volume clients and build client relationships.
Run reports to verify information and proper system setup.
Validate catalog maintenance and service levels.