Account Specialist, Southern California

EverDriven•Remote California, CA

8h•$60,000 - $70,000•Remote

About The Position

The Account Specialist collaborates with EverDriven departments, transportation providers, school districts, and parents to ensure safe, timely student transportation within a designated territory. The role executes programs to improve service quality and productivity and reduce costs while maintaining high customer-service standards. It is a remote position serving the Southern California territory, and the employee must live within that area. Regular, pre-planned travel is required to support customers and Service Providers. The role is expected to remain responsive during standard business hours, up to five days per week, to support daily operations and address time-sensitive issues. Spanish fluency is a plus. The posted salary range is $60,000–$70,000 per year based on experience, with bonus potential.

Requirements

Bachelor’s degree or equivalent experience.
Strong professional communication and customer service skills.
Ability to work effectively with diverse groups of customers and service providers.
Ability to set priorities, multitask, and solve problems dynamically.
Strong familiarity and comfort with Microsoft Word and Excel; the posting’s requirement is incomplete after “and.”
Valid driver’s license with a good driving record; the posting’s wording is incomplete after “good driving.”
Must pass a drug screen and background check as a condition of employment.
Must live in the Southern California territory.
Able to travel daily as required and make regular, pre-planned trips to support customers and Service Providers.
Remain responsive during standard business hours, up to five days per week.

Nice To Haves

Experience in transportation and/or operations.
Fluency in Spanish.

Responsibilities

Support EverDriven’s transportation services using relevant industry skills and abilities.
Provide excellent customer service and identify and appropriately escalate daily challenges or service deficiencies.
Assist with daily account service and recruit, vet, and credential third-party transportation providers.
Manage and oversee Field Operations, including new client start-ups, client retention and development, and growth of existing accounts.
Continuously improve the safety, efficiency, and effectiveness of the transportation system.
Liaise between EverDriven and clients, providing guidance, direction, and feedback.
Maintain a safe and efficient environment for passengers, contractors, and the public by managing regulatory and client policies and procedures.
Monitor local transportation performance against the terms, conditions, and specifications of EverDriven contracts with clients and providers.
Maintain open communication with project contractors, community officials, and agency staff.
Coordinate with EverDriven departments to establish and maintain documentation concerning provider information, operations, maintenance, and safety inspections.
Understand and follow safety rules established by regulatory bodies and client contracts.
Handle electronic Protected Health Information, when accessed or modified as part of normal business operations, in compliance with HIPAA requirements.