Account Specialist (CSR)

H.Essers•Pasadena, TX

About The Position

H.Essers is seeking an Account Specialist to join its customer service team and support its U.S. warehouse operations. The role focuses on serving as the primary customer contact, processing orders accurately, coordinating with warehouse operations, and helping maintain strong customer relationships. The Account Specialist also handles invoicing, rate verification, customer complaints, and inventory discrepancies while following established company policies and procedures.

Requirements

High school diploma or GED.
Able to read, write, and speak English.
Able to perform basic math, including addition, subtraction, multiplication, and division.
Proficient in Warehouse Management Systems and Microsoft Office Suite.
Technical skills and ability to work in multiple warehouse management systems.
Flexible schedule; must be able to come in early, stay late, and/or work weekends depending on operational needs.

Nice To Haves

At least 2 years of customer service experience in logistics or third-party logistics (3PL) is a plus.
Detail-oriented, proactive, and customer-focused.

Responsibilities

Serve as the primary interface with customers, ensuring procedures are followed and customer requirements are met when processing orders.
Act as an intermediary between customers and warehouse operations.
Process customer orders accurately according to company and customer requirements.
Invoice customers and verify rates against contractual warehouse agreements.
Address customer complaints in a timely manner and escalate them to management as needed.
Research inventory discrepancies as needed.
Maintain courteous and efficient customer relationships through email and phone.
Follow established company policies and procedures.
Collaborate with office and warehouse personnel to meet productivity goals.
Perform additional functions as assigned by management.