CSR: Parts Specialist
TOTAL WAREHOUSE INC•Riverside, CA
•$30 - $34
About The Position
The Parts Specialist works closely with dispatch and shop technicians, keeping them informed about shop service parts orders and quotes. The role uses NetSuite to create parts and service quotes and supports Asset Management performance through effective communication. The Parts Specialist also works with internal departments and coordinates strategic scheduling with sales and shop technicians. The position partners with sales and dispatch to carry out action plans that support accurate parts quoting, ordering, billing, and consistent updates.
Requirements
- High school diploma or GED.
- Experience with inventory management and ordering parts.
- Knowledge of vehicle components, mechanical systems, and parts compatibility.
- Customer service experience, including helping customers select parts.
- Familiarity with point-of-sale (POS) systems and inventory management software.
Nice To Haves
- Associate’s or bachelor’s degree in automotive technology, business, or a related field.
- 1–3 years of experience in an automotive, machinery, or industrial parts department.
Responsibilities
- Accept in-person, telephone, and email orders from customers and shop service technicians for repair and service parts.
- Receive and place quotes and orders for shop service technicians and clients.
- Manage the complete asset service quoting cycle and quote service and parts for client road technician service needs.
- Plan with Dispatch for shop repair times and coordinate parts fulfillment.
- Assist with new customer setup, assignment of credit terms, COD, and billing support.
- Verify shop service work order billing information, identify parts when necessary, and prepare accurate invoices.
- Maintain direct contact with current and prospective customers and provide timely updates on backordered parts.
- Advise customers on substitute or modified parts when a replacement is unavailable.
- Prepare sales orders for invoicing, receive purchase orders and payments, and obtain credit authorization when necessary.
- Research customer parts needs using literature, computer programs, and parts knowledge.
- Monitor customer satisfaction with parts support and respond to customer concerns and requests to enhance retention.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
