Account Specialist - Retail Focus

RR Donnelley•Atlanta, GA

About The Position

The Account Specialist coordinates production of client materials and related services, maintaining positive customer relations through active engagement at every stage of the manufacturing process, from initial contact through final disposition of the customer’s product. The role gathers and translates customer requirements into detailed manufacturing, kitting, shipping, and postal instructions; coordinates production with internal plants and external vendors; monitors job progress; and works with customers and internal teams to resolve issues and meet customer requirements and company standards. The position may also support workflow improvements, review proofs and obtain approvals, assist with pre-sales and RFP estimates, determine job supplies and paper needs, support composition or copy preparation, and mentor junior staff or participate in special projects. It includes verifying job information in relevant systems, coordinating production schedules, communicating job status and changes, and assembling production details for billing.

Requirements

High school diploma or equivalent.
At least 3 years of relevant administrative or operational support experience in manufacturing operations or an office environment directly related to the job duties.
Excellent knowledge of relevant functional areas or good knowledge of a related professional field.
Advanced knowledge of computers and software, such as MS Office or Mac word processing and spreadsheet programs, or other job-specific software.
Excellent oral and written communication skills for communicating across departments.
Strong organizational skills, including the ability to manage deadlines, prioritize workload, and adjust to business needs.
Ability to work weekends and holidays.

Nice To Haves

Additional education or certification.

Responsibilities

Engage customers to gather job requirements and translate them into detailed manufacturing, kitting, shipping, and postal instructions.
Suggest workflow or process improvements to maximize benefits for the customer and the company.
Review other Account Specialists’ work for completeness and accuracy before production begins.
Enter and verify job instructions in manufacturing or procurement systems and queue jobs in the production schedule.
Keep customers informed during production, obtain information needed for jobs, and coordinate job changes.
Forward or review proofs with customers and obtain approval of artwork, color separations, ink samples, or other materials.
Coordinate production of components with internal plants and external vendors as needed.
Coordinate resolution of customer or manufacturing issues, engage relevant departments to verify issues and identify root causes, and communicate resolutions to customers.
Recommend responses to issues to management when appropriate.
Provide pre-sales support by discussing manufacturing capabilities and requirements.
Monitor jobs throughout production, confer with manufacturing operations about counts and final runs, and ensure finished products meet customer requirements and company standards.
Tally final production runs and work performed and assemble paperwork for billing.
Mentor junior staff or work on special projects, as needed.
Determine supplies and paper needed for jobs, including sourcing components from vendors, as applicable.
Assist sales with RFP estimates and efficient job processing, as applicable.
Support composition or copy preparation of customer products, as applicable.
Perform other related duties and participate in special projects as assigned.