Account Specialist - Retail Focus

RR Donnelley • Atlanta, GA

5d

About The Position

The Account Specialist coordinates the production of client materials and related services, maintaining positive customer relations through active engagement at every stage of the manufacturing process, from initial contact through final disposition of the customer’s product. The role gathers customer requirements and turns them into detailed manufacturing, kitting, shipping, and postal instructions; enters and verifies job instructions in relevant systems; and coordinates work through production and delivery. The specialist keeps customers informed, obtains approvals where needed, coordinates internal plants and external vendors, and works with appropriate departments to resolve customer or manufacturing issues. Depending on the assignment, the role may also support sales with estimates and RFPs, determine job supplies and paper needs, assist with copy preparation, mentor junior staff, or work on special projects. The national pay range is $52,000 to $76,900 annually, with geographic variation. Total compensation may also include a bonus, commission, or incentive program, depending on the role. Offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

• High school diploma or equivalent.
• At least 3 years of relevant administrative or operational support experience in manufacturing operations or an office environment directly related to the job duties.
• Excellent knowledge of relevant functional areas or good knowledge of a related professional field.
• Advanced knowledge of computers and software, including MS Office or Mac word processing, spreadsheets, or other job-specific programs.
• Excellent oral and written communication skills for effective communication across departments.
• Strong organizational skills, including the ability to manage deadlines, prioritize workload, and adjust to meet business needs.
• Ability to work weekends and holidays.

Nice To Haves

• Additional education or certification may be held.
• Experience or capability to provide oversight of junior staff or review and audit their work for accuracy.

Responsibilities

• Engage customers to gather job requirements and translate them into manufacturing, kitting, shipping, and postal instructions.
• Suggest workflow or process improvements that may benefit the customer and the company.
• Review other Account Specialists’ work for completeness and accuracy before production begins.
• Enter and verify job instructions in manufacturing or procurement systems and queue jobs in the production schedule.
• Communicate with customers throughout production, provide job status updates, obtain additional information, and coordinate changes.
• Forward or review proofs with customers and obtain approval of materials such as artwork, color separations, or ink samples, as needed.
• Coordinate production of components with internal plants and external vendors, as required.
• Coordinate investigation and resolution of customer or manufacturing issues, including engaging relevant departments to verify issues and identify root causes.
• Communicate issue resolutions to customers and, when appropriate, recommend responses to management.
• Provide pre-sales support by discussing manufacturing capabilities and requirements with customers.
• Monitor jobs throughout production, confer with manufacturing operations on counts and final runs, and ensure finished products meet customer requirements and company standards.
• Tally final production runs and work performed and assemble paperwork for billing.
• Determine supplies and paper needed for jobs, including coordinating vendors for product components, as assigned.
• Assist sales with RFPs by providing estimates and identifying efficient ways to process jobs, as assigned.
• Support composition or copy preparation of customer products, as assigned.
• Mentor junior staff or work on special projects, as assigned.
• Perform other related duties and participate in special projects as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with match
• Life insurance
• Voluntary supplemental insurance coverage
• Tuition assistance
• Maternity leave
• Adoption assistance
• Employer and partner discounts
• Depending on the role, participation in a bonus, commission, or incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED