Account Specialist, Creator Services

Rakuten Advertising•Chicago, IL

4d•$42,849 - $72,684

About The Position

The Account Specialist, Creator Services will support brand clients as they build, launch, and grow creator programs. Working with account managers and creator strategists, the specialist helps recruit and onboard creators, coordinate campaigns and ongoing program strategy from brief through published content, and report on performance. Clients operate across industries including retail, fashion, beauty, home, travel, and finance. The role involves supporting creator partnerships across social platforms, including product seeding and gifting, paid collaborations, and commission-based programs, and working with internal analytics, product, marketing, and billing teams.

Requirements

College graduate.
Strong understanding of Instagram, TikTok, YouTube, Pinterest, and other social platforms, including how creators build audiences and monetize content.
Ability to quickly learn proprietary software and creator management platforms such as Impact.com, LTK, and/or Shopmy.
Solid proficiency with Excel and PowerPoint for client-ready reports and presentations.
Ability to learn Rakuten tools and processes.
Exemplary written and oral communication skills, with the ability to adjust tone for creators, clients, and internal partners.
Personable and responsive, with the ability to build trust with creators and maintain positive long-term partnerships.
Ability to manage multiple creators, campaigns, and deadlines efficiently and accurately.
Ability to work across several teams and departments.

Nice To Haves

Familiarity with affiliate or performance-based creator partnerships.
A major in communication, journalism, marketing, or business.
Experience in influencer marketing, creator partnerships, social media, talent management, or affiliate marketing, including internships.
Active interest in creator culture and social content.
Managing a personal social presence or creator relationships.

Responsibilities

Serve as a day-to-day point of contact for brands and creators, managing communication among creators, brand clients, and account managers.
Support creator discovery and recruitment by building target lists based on audience fit, content quality, engagement, and brand alignment.
Manage creator onboarding, including outreach, program terms, tracking links, product seeding, and gifting logistics.
Coordinate campaign execution by distributing creative briefs, tracking deliverables and deadlines, and maintaining content calendars.
Review creator content for brand guidelines, campaign requirements, and FTC disclosure compliance before and after publication.
Keep client offers, commission rates, promo codes, and campaign assets up to date across creator-facing tools and communications.
Track creator and campaign performance, including reach, engagement, clicks, conversions, and sales, and help prepare client-ready recaps and insights.
Monitor creator content and social channels to identify top performers, emerging talent, and optimization opportunities.
Keep the creator community engaged through regular check-ins, newsletters, and relationship building.
Stay current on social platform updates, social commerce features, and creator economy trends.