Account Specialist, Creator Services

Rakuten•Chicago, IL

About The Position

Rakuten Advertising is hiring an Account Specialist for its Creator Services team. The role supports brand clients as they build, launch, and grow creator programs, working alongside account managers and creator strategists. The specialist helps recruit and onboard creators, coordinate campaigns and ongoing program strategy from brief through published content, and report on performance. Clients operate across areas including retail, fashion, beauty, home, travel, and finance. The role provides exposure to creator partnerships across social platforms, including product seeding and gifting, paid collaborations, and commission-based programs. It also involves collaboration with analytics, product, marketing, and billing teams. The successful candidate will serve as a day-to-day contact for brands and creators, support creator discovery and onboarding, coordinate campaign execution, review content for brand and regulatory requirements, maintain program information, and help track and report results. Rakuten International is a division of Rakuten Group, Inc., a global technology company headquartered in San Mateo, California, with more than 4,000 employees worldwide. Rakuten Advertising provides advertising technology and consumer insights to brands and retailers.

Requirements

College graduate.
Strong understanding of Instagram, TikTok, YouTube, Pinterest, and other social platforms, including how creators build audiences and monetize content.
Ability to quickly learn proprietary software and creator management platforms such as Impact.com, LTK, and/or Shopmy.
Solid proficiency with Excel and PowerPoint for client-ready reports and presentations.
Ability to learn Rakuten tools and processes.
Exemplary written and oral communication skills, with the ability to adapt tone for creators, clients, and internal partners.
Ability to build trust with creators and maintain positive long-term partnerships.
Ability to manage multiple creators, campaigns, and deadlines efficiently and accurately.
Ability to work collaboratively across teams and departments.

Nice To Haves

Communication, journalism, marketing, or business major preferred.
Experience in influencer marketing, creator partnerships, social media, talent management, or affiliate marketing, including internships, preferred.
Familiarity with affiliate or performance-based creator partnerships is a plus.
Active interest in creator culture and social content; managing a personal social presence or creator relationships is a plus.

Responsibilities

Serve as a day-to-day point of contact for brands and creators, managing communication among creators, brand clients, and account managers.
Support creator discovery and recruitment by building target lists based on audience fit, content quality, engagement, and brand alignment.
Manage creator onboarding, including outreach, program terms, tracking links, product seeding, and gifting logistics.
Coordinate campaign execution by distributing creative briefs, tracking deliverables and deadlines, and maintaining current content calendars.
Review creator content before and after publication for brand guidelines, campaign requirements, and FTC disclosure compliance.
Keep client offers, commission rates, promo codes, and campaign assets up to date across creator-facing tools and communications.
Track creator and campaign performance, including reach, engagement, clicks, conversions, and sales, and help prepare client-ready recaps and insights.
Monitor creator content and social channels to identify top performers, emerging talent, and optimization opportunities.
Engage the creator community through regular check-ins, newsletters, and relationship building.
Stay current on social platform updates, social commerce features, and creator economy trends.
Collaborate with internal analytics, product, marketing, and billing groups.