Account Solutions Specialist
About The Position
At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past-due customer accounts, typically focusing on early-stage collections. The role works with customers to resolve account delinquency while minimizing company interest losses, may establish repayment plans, and collects delinquent payments. It also involves ensuring files and paperwork are completed accurately, supporting compliance and process improvement, and occasionally contacting outside parties to collect or clarify documentation. The position requires tracking work time and is eligible for overtime for hours worked over 40 per week under the Fair Labor Standards Act. It is incentive eligible and may be filled at a higher level depending on the candidate’s qualifications and relevant experience. The position is full time and located in Salt Lake City, Utah.
Requirements
- High school diploma or GED.
- One year of collections, customer service, call center, banking, or related work experience.
- Ability to follow policies and procedures.
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
- Ability to work in a fast-paced environment.
- Basic knowledge of consumer products.
- Basic knowledge of regulatory items that apply to collections.
- Detail-oriented.
- Proficient in Microsoft Excel and Word.
- Strong communication skills.
- Strong customer service skills.
- Strong organizational skills.
Nice To Haves
- Collections or outside agency experience.
- Financial services experience.
Responsibilities
- Call customers about early delinquency account statuses.
- Work with customers to resolve account delinquency while minimizing company interest losses.
- Implement repayment plans as necessary and collect delinquent payments.
- Ensure files and paperwork are properly and accurately completed.
- Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices; identify opportunities for and support process improvements; and apply disciplined change management practices.
- May contact outside parties to collect or clarify documentation.
Benefits
- Paid vacation/sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
