Account Solutions Representative

Credit Acceptance • Field, NM

3d • $18 - $21 • Remote

About The Position

Credit Acceptance is seeking an Account Solutions Representative to help customers avoid falling further behind on their car payments, bring accounts current where possible, and stop or cancel vehicle repossessions. The role involves contacting customers who are behind on payments, working respectfully with them to identify solutions, keeping their contact information current, and handling additional customer service requests.

Most of the workday is spent handling inbound and outbound calls through the company phone system. Representatives use a call model to set up payment promises based on each customer's situation, process one-time and recurring payments over the phone, update contact or vehicle information, document account notes, and respond to performance feedback. The role requires remaining compliant with company policies, processes, and legal guidelines.

The position is remote and requires a high-speed internet connection with at least 15 Mbps download speed. It includes mandatory five-week virtual training, Monday through Friday, 8 a.m.–5 p.m. EST, beginning January 11, 2027. After training, one of two schedules applies, with some flexible (“FLEX”) days and weekend shifts. Target compensation is $17.75–$20.85 per hour based on experience, plus an uncapped monthly performance bonus; the estimated average bonus target is $700 per month. Pay is biweekly, and annual hourly pay increases are based on performance.

Requirements

• High school diploma or GED.
• High-speed internet connection with a minimum download speed of 15 Mbps.
• Ability to communicate clearly, professionally, and articulately by phone.
• Ability to talk and type simultaneously while documenting relevant information.
• Comfort discussing sensitive financial issues, negotiating, overcoming objections, and proposing solutions.
• Ability to remain calm, positive, professional, determined, and focused in challenging situations.
• Ability to think quickly and interpret information promptly and effectively.
• Self-motivation and ability to work with minimal supervision in a team environment.
• Ability to handle repetitive tasks and sit while talking on a headset for most of the workday.
• Ability to manage a flexible work schedule.
• Ability to identify basic computer components and assemble or troubleshoot company-issued equipment using written and verbal instructions.
• Ability to operate company-issued equipment, which may include a computer, headset, and camera.
• Ability to navigate multiple computer programs simultaneously.
• Knowledge of Microsoft Office products such as Outlook and Teams.
• Ability to work independently and in a team environment.
• Openness to ongoing performance feedback.

Nice To Haves

• Previous customer service and/or collections experience in a call center environment.
• Experience in the finance or automotive industry.
• Experience in a role requiring excellent customer support or persuasive skills.

Responsibilities

• Handle inbound and outbound customer calls for most of the workday.
• Develop and propose solutions to help customers avoid becoming further past due and bring their accounts current where possible.
• Set up payment promises and help customers cancel or stop vehicle repossessions based on their circumstances.
• Work professionally and respectfully with customers to resolve payment challenges and maintain current accounts.
• Process one-time and recurring payments over the phone.
• Respond to additional customer service requests.
• Identify and update customer contact and vehicle information.
• Document account notes clearly and efficiently while speaking with customers.
• Receive and act on ongoing feedback to improve individual and team performance.
• Follow company policies, processes, and legal guidelines.
• Perform other duties as assigned and meet department attendance requirements.

Benefits

• 401(k) match.
• Adoption assistance.
• Parental leave.
• Tuition reimbursement.
• Comprehensive medical, dental, and vision coverage.
• Additional nonstandard benefits.
• Uncapped monthly performance bonus, with an estimated average target of $700 per month.
• Annual hourly pay increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED