Account Solutions Representative

Credit Acceptance • Minneapolis, MN

4d • $18 - $21 • Remote

About The Position

Credit Acceptance is hiring an Account Solutions Representative to help customers address past-due car payments and avoid or stop vehicle repossession. The role focuses on developing solutions tailored to each customer’s situation, helping bring accounts current where possible, and supporting customers respectfully through financial challenges.

The representative spends most of the workday handling inbound and outbound calls through a phone system. Responsibilities also include processing one-time and recurring payments over the phone, updating customer contact and vehicle information, documenting account notes, and responding to additional service requests. Team members are expected to follow company policies, processes, and legal guidelines, attend as required by the department, and take on other assigned duties.

The position includes mandatory five-week virtual training, Monday through Friday, 8 a.m. to 5 p.m. PST, starting January 4, 2027. After training, employees work one of two listed schedules, each including scheduled days off and flexible days. Compensation is $17.75–$20.85 per hour based on experience, plus an uncapped monthly performance bonus; the estimated average bonus target is $700 per month. Pay is biweekly, and annual hourly pay increases are based on performance.

Requirements

• High school diploma or GED.
• High-speed internet connection with a minimum download speed of 15 Mbps.
• Ability to speak clearly, professionally, and articulately on the telephone.
• Ability to talk and type at the same time while documenting relevant notes.
• Comfort with repetitive work and sitting while wearing a headset and talking on the phone for most of the day.
• Ability to manage a flexible work schedule.
• Ability to identify basic computer components and assemble or troubleshoot company-issued equipment using written and verbal instructions.
• Ability to operate company-issued equipment, which may include a computer, headset, and camera.
• Ability to navigate multiple computer programs simultaneously.
• Knowledge of Microsoft Office products such as Outlook and Teams.
• Ability to work independently and in a team environment, with minimal supervision.
• Ability to remain positive, professional, determined, calm, and focused in challenging situations.
• Ability to understand and interpret information promptly and effectively.
• Willingness to receive ongoing feedback and apply it to improve individual and team performance.

Nice To Haves

• Previous customer service and/or collections experience in a call center environment.
• Experience in the finance or automotive industry.
• Experience in a role requiring excellent customer support or persuasive skills.

Responsibilities

• Handle inbound and outbound customer calls for most of the workday.
• Use the company call model to establish promises and solutions that help bring past-due accounts current and/or cancel repossessions, based on each customer’s situation.
• Contact customers who are behind on car payments consistently, efficiently, professionally, and lawfully.
• Work respectfully with customers to help them bring and keep their accounts current, including negotiating and addressing objections to payment.
• Support customer service requests, including processing one-time and recurring payments over the phone.
• Identify and update customer contact or vehicle information.
• Document relevant account notes clearly and efficiently while speaking with customers.
• Receive and act on ongoing performance feedback.
• Remain compliant with company policies, processes, and legal guidelines.
• Attend work as required by the department and perform other duties as assigned.

Benefits

• 401(k) match.
• Adoption assistance.
• Parental leave.
• Tuition reimbursement.
• Comprehensive medical, dental, and vision coverage.
• Additional nonstandard benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED