Account Solutions Representative

Credit Acceptance • AZ - Field, AZ

4d • $18 - $21 • Remote

About The Position

Credit Acceptance is hiring an Account Solutions Representative for its Operations team. The role helps customers who are behind on car payments find solutions to avoid becoming further past due, bring accounts current where possible, and stop or cancel vehicle repossessions. Representatives contact customers lawfully and professionally, provide support with account requests and payments, and keep contact and vehicle information up to date. Most of the workday is spent handling inbound and outbound calls using the company phone system. The position also involves documenting account notes, navigating multiple computer programs, and responding to ongoing feedback to improve individual and team performance.

The role requires a high-speed internet connection of at least 15 Mbps download speed and comfort using company-issued computer equipment, a headset, and a camera. Work is remote. New hires attend mandatory virtual training for five weeks, Monday through Friday, 9 a.m. to 6 p.m. MST, starting January 4, 2027. After training, one of two schedules applies, with some flexible days and weekend shifts. Compensation is $17.75–$20.85 per hour based on experience, plus an uncapped monthly performance bonus. The estimated average bonus target is $700 per month; pay is biweekly, with annual hourly increases based on performance.

Requirements

• High school diploma or GED.
• High-speed internet connection with a minimum download speed of 15 Mbps.
• Ability to communicate clearly, professionally, and articulately on the telephone.
• Ability to talk and type at the same time while documenting relevant notes.
• Ability to negotiate, discuss sensitive financial issues, overcome objections, and develop solutions with customers.
• Ability to remain positive, professional, calm, determined, and focused in challenging situations.
• Ability to understand and interpret information promptly and effectively.
• Self-motivation and ability to work with minimal supervision in a team environment.
• Receptiveness to ongoing feedback and ability to work independently and collaboratively.
• Comfort with repetitive tasks and sitting while talking on a headset for most of the workday.
• Ability to manage a flexible work schedule.
• Ability to identify basic computer components and assemble or troubleshoot company-issued equipment using written and verbal instructions.
• Ability to operate company-issued equipment, which may include a computer, headset, and camera.
• Ability to navigate multiple computer programs simultaneously.
• Knowledge of Microsoft Office products such as Outlook and Teams.

Nice To Haves

• Previous customer service and/or collections experience in a call center environment.
• Experience in the finance or automotive industry.
• Experience in a role requiring excellent customer support or persuasive skills.

Responsibilities

• Handle inbound and outbound customer calls for most of the workday.
• Contact customers who are behind on car payments consistently, efficiently, and lawfully.
• Develop and propose solutions to help customers avoid becoming further past due and bring their accounts current where possible.
• Use the call model to set up promises that may bring accounts current or cancel repossessions, based on each customer's situation.
• Work professionally and respectfully with customers on sensitive financial issues and help them keep their accounts current.
• Support customer requests, including processing one-time and recurring payments over the phone.
• Identify and update customers' contact and vehicle information.
• Document account notes clearly and efficiently while speaking with customers.
• Receive and act on feedback aimed at improving performance.
• Remain compliant with company policies, processes, and legal guidelines; perform other assigned duties and meet department attendance requirements.

Benefits

• 401(k) match.
• Adoption assistance.
• Parental leave.
• Tuition reimbursement.
• Comprehensive medical, dental, and vision coverage.
• Other nonstandard benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED