Account Solution Specialist

Choice Home Warranty • Sunrise, FL

5d • Onsite

About The Position

The Account Solutions Specialist – Vendor Relations supports, onboards, and strengthens a nationwide network of technicians and service providers. The role focuses on building positive partner relationships, helping new vendors complete onboarding, and providing account support to vendors so they can deliver a strong experience to homeowners. It is a full-time, on-site position in Sunrise, Florida, with an eight-hour shift, five days per week. The schedule is a later shift, with flexibility required within department hours of Monday through Saturday, 8 AM to 7 PM. Pay starts at $25.00 per hour.

The position is part of an energetic, collaborative office environment and offers professional training and career development. The company’s mission is to provide homeowners peace of mind by protecting their most valuable asset through strong service-provider partnerships centered on service, communication, and results.

Requirements

• At least 2 years of experience in customer service, account support, vendor management, or administrative roles; recent college graduates with strong communication skills are also welcome.
• Working knowledge of Microsoft Office, including Excel, and strong attention to detail.
• Comfort handling high-volume phone communication with diverse personalities while remaining patient and solution-focused.
• Strong organizational skills and dependability to manage multiple priorities and daily follow-ups independently.
• Flexibility to work within department hours of Monday through Saturday, 8 AM to 7 PM.

Responsibilities

• Maintain positive, professional relationships with service providers nationwide.
• Guide new vendors through onboarding, including verification of credentials, licenses, and insurance.
• Handle inbound and outbound calls to assist vendors with account needs, questions, and process issues.
• Identify potential vendor issues and work quickly toward effective solutions.
• Manage daily tasks, follow up on escalations and specialized projects, document accounts accurately, and partner with internal teams to support the provider network.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) program
• Paid time off (PTO)
• Professional training and ongoing career development
• Full-time, consistent hours

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed