Implementation solution specialist

ADP • El Paso, TX

9d

About The Position

ADP is hiring an Implementation Solution Specialist to carry the client relationship forward after a sale and enable mid-sized business clients to begin using ADP payroll and HR solutions. The specialist builds client relationships and implements ADP technologies to support clients’ long-term success and the day-to-day needs of their employees.

The role involves partnering with clients to understand their business needs, analyzing existing systems, interface requirements, and business processes, and guiding clients toward solutions suited to those needs. The specialist helps clients become comfortable using ADP products and services, delivers onboarding and implementation support, and works with clients across different geographies and industries. The position operates in a metrics-driven environment with a structured daily schedule and a high volume of inbound calls, which may increase during peak seasons. It involves multiple time-sensitive projects and may require overtime during peak seasons.

Requirements

• High school diploma.
• Basic project management skills.
• Ability to work overtime during peak seasons.
• Clear, professional communication with clients over the phone and in writing.
• Ability to build rapport and establish trust with clients.
• Comfort working in a metrics-driven environment and managing multiple time-sensitive projects.

Nice To Haves

• A college degree is welcome but not required.
• Military experience is an acceptable background.

Responsibilities

• Create exceptional onboarding experiences for each product or service implementation.
• Help clients develop the skills and confidence to use ADP products through expertise and relationship-building.
• Consult with clients and analyze existing systems, interface requirements, and business processes to deliver an ADP solution.
• Incorporate new processes, tools, and approaches when recommending and implementing solutions.
• Collaborate with ADP sales and customer service associates and exchange routine information with client project team members about priorities, timelines, and issues.
• Manage multiple time-sensitive projects and follow-up items simultaneously.
• Communicate essential information to clients and internal ADP teams.
• Follow a daily schedule and organize work to handle a high volume of inbound calls.

Benefits

• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED