Implementation solution specialist

ADP • El Paso, TX

8d

About The Position

ADP is hiring an Implementation Solution Specialist to carry the client relationship forward after a sale and enable mid-sized business clients to begin using ADP’s payroll and HR solutions. The specialist builds client relationships and implements ADP technologies so clients can achieve long-term success. The role includes helping clients become comfortable using ADP products and services, understanding their business needs, analyzing systems and processes, and recommending solutions suited to their requirements. Clients span different industries and geographies, so implementations and solutions vary.

The position operates in a structured, metrics-driven environment and requires professionalism, clear communication by phone and in writing, and the ability to build trust with clients. The specialist manages multiple time-sensitive projects and follow-ups, handles a high volume of inbound calls, and may have increased daily phone time during peak seasons. ADP provides training, development, and mentorship opportunities.

Requirements

• High school diploma.
• Basic project management skills.
• Ability to work overtime during peak seasons.
• Clear and professional communication skills by phone and in writing.
• Ability to build rapport and establish trust with clients.
• Ability to work in a metrics-driven environment and manage multiple time-sensitive projects.

Nice To Haves

• A college degree is welcome but not required.
• Military experience is an acceptable experience background.

Responsibilities

• Create onboarding experiences for each product or service implementation and help clients develop the skills and confidence to use ADP products.
• Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution.
• Incorporate new processes, tools, and approaches when recommending and implementing ADP solutions.
• Collaborate with ADP associates in sales and customer service.
• Exchange routine information with client project team members about priorities, timeliness, and issues.
• Manage multiple time-sensitive projects and follow-up items simultaneously.
• Communicate essential information to clients and ADP teams.
• Follow a daily schedule and organize work to handle a high volume of inbound calls.

Benefits

• Best-in-class benefits start on Day 1.
• Business Resource Groups for connecting with networks and allies.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED