Account Solution Engineer - Enterprise Nonprofit Team

Salesforce • San Francisco, CA

1d

About The Position

Salesforce is seeking an Account Solution Engineer to support its Enterprise Nonprofit Team and help mission-driven organizations use Salesforce CRM and platform solutions. The role calls for intellectual curiosity and the ability to explain complex technology simply, connecting nonprofit organizations’ goals with Salesforce’s solutions.

The Solution Engineer partners with sales teams and customer stakeholders to understand business needs, design solutions on the Salesforce platform, and demonstrate how those solutions deliver business value. The position also contributes technical perspectives to product and engineering teams and participates in ongoing training and certifications. Domestic travel may be required up to 20%.

Requirements

• Bachelor of Science in Computer Science, Software Engineering, MIS, or a related field.
• At least 7 years of professional work experience.
• Experience working in a fast-paced, agile company environment.
• Affinity for nonprofit and mission-driven organizations.
• Ability to lead discussions with organizational leaders and individual contributors.
• Comfort articulating technical value through discovery and demonstrations.
• Strong team-based problem-solving, leadership, presentation, and collaboration skills.
• Strong verbal, written, and interpersonal communication skills.
• Effective time management and prioritization in a dynamic sales environment.
• Technical expertise in CRM, AI, analytics, business intelligence, digital marketing, or community engagement.

Nice To Haves

• Professional experience in the nonprofit sector or software industry.
• Previous sales experience.
• Previous Salesforce Administrator experience.
• Background in nonprofit management or operations and/or Salesforce technology.
• Ability to create and deliver customer-facing software demonstrations.
• Salesforce Administrator (201) certification.
• Nonprofit Cloud Consultant certification.

Responsibilities

• Discover and analyze customer goals, mapping them to the Salesforce solution portfolio.
• Earn the technical win through compelling demonstrations and presentations.
• Respond to RFPs, RFIs, and RFQs.
• Research and develop technical points of view aligned with industry knowledge.
• Design innovative solutions on the Salesforce platform.
• Present customized, story-driven demos tied to business value.
• Build and maintain relationships with the sales team and account contacts.
• Share customer requirements with product and engineering teams.
• Participate in ongoing training and certifications.
• Travel domestically up to 20%.

Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program
• Certain roles may be eligible for incentive compensation and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior