Account Services Team Lead

21st Century Bank • Loretto, MN

3d • $23 - $25

About The Position

21st Century Bank is hiring an Account Services Team Lead for its Consumer Banking Team in Loretto. The position combines hands-on customer service and account servicing with leadership, coaching, and operational oversight of the Account Services team.

The Team Lead provides customer service through teller transactions and the opening and servicing of deposit accounts, builds customer relationships, and supports daily office operations. The role also serves as a resource and mentor to team members, providing training, coaching, and guidance on bank products, services, procedures, compliance, and security requirements.

The Team Lead works closely with management to maintain efficient operations, support staff development, and contribute to the bank’s commitment to customer service and community involvement.

Requirements

• Previous banking and customer service experience.
• Strong knowledge of deposit products, account opening procedures, and teller operations.
• Demonstrated ability to provide exceptional customer service and effectively resolve customer concerns.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and commitment to accuracy, compliance, and internal controls.
• Ability to train, mentor, and support team members in a collaborative environment.
• Problem-solving skills and ability to prioritize multiple responsibilities.
• Experience with Microsoft Office and Outlook.
• High school diploma or GED.

Nice To Haves

• Leadership, coaching, or supervisory experience.
• Associate degree.

Responsibilities

• Provide customer service through teller transactions and opening and servicing deposit accounts.
• Build strong customer relationships and resolve customer concerns.
• Support daily branch and office operations, including monitoring reports.
• Provide training, coaching, and guidance to team members on bank products, services, procedures, compliance, and security requirements.
• Support audit and security procedures and ensure regulatory compliance.
• Review documentation for accuracy.
• Promote the bank’s products and services through referrals.
• Work with management to maintain efficient operations and support staff development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED