Account Services Representative

Avis Budget Group • Tulsa, OK

7d

About The Position

The Account Services Representative provides high-level specialized customer service and administrative support to large contracted corporate accounts, with the goal of retaining and growing business. The role responds promptly and accurately to customer inquiries, supports reservation and billing needs, coordinates executive-level reservation requirements, and works with account managers, team members, and rental-location personnel. Duties may vary based on assignment.

Requirements

• High school diploma or equivalent.
• At least two years of sales and/or customer service experience.
• Highly proficient or advanced PC skills, including MS Outlook, MS Office, and multiple specialized software applications.
• Strong negotiation, decision-making, and problem-solving skills.
• Good customer service skills.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize effectively.
• Excellent telephone and listening skills, including a professional telephone demeanor.
• Ability to work in a fast-paced team environment.
• Regular and punctual attendance.

Nice To Haves

• Some college.
• Previous contact center experience.
• Previous experience providing concierge- or prestige-level services for corporate and Fortune 100 customers.

Responsibilities

• Provide customer service and administrative support to contracted accounts.
• Respond accurately and promptly to customer inquiries and concerns.
• Complete and process forms and special reports related to reservation handling requirements and requests.
• Interact with executives at corporate accounts of varying sizes.
• Provide information about ABG locations, services, policies, and procedures.
• Maintain accurate listings of corporate account charge cards and account wizard information.
• Promote special offers, free-sell rentals, and extend corporate rentals as needed.
• Coordinate specialist needs for executive-level reservations.
• Provide administrative support, including writing correspondence, faxing, and ordering renter applications.
• Coordinate future reservations and investigate customer service issues through telephone and email communication with field operations associates.
• Investigate and respond to customer service or billing issues.
• Communicate and collaborate with team members, account managers, and ABG personnel at rental locations to retain and grow corporate account business.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Voluntary benefits, including group auto and home insurance, pet insurance, legal assistance, identity theft protection, flexible spending account, accident insurance, critical illness insurance, and additional life insurance coverage.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on Avis/Budget car purchases.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care services.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED