Account Services Representative - Minneapolis, MN

U.S. Bank • Minneapolis, MN

17h • Hybrid

About The Position

The Account Services Representative establishes and maintains working relationships with assigned business accounts and serves as the primary day-to-day contact for program administrators or relationship managers. The role researches and resolves operational problems using a consultative account management approach and supports clients with delinquency management, systems and program implementations, and the adoption of electronic and web-based solutions. It also maintains portfolio records, follows up on inquiries, provides training and updates, and coordinates with internal teams to support service delivery. This is a highly client-facing role, with customer contact primarily by telephone or email.

The position is based in Minneapolis, Minnesota, with a hybrid/flexible schedule requiring at least three in-office days per week. The regular shift is 10:00 a.m. to 7:00 p.m., Monday through Friday; during the first 90 days of training, the required shift is 8:00 a.m. to 5:00 p.m. Central Time.

Requirements

• High school diploma or equivalent.
• Five or more years of customer service experience.
• Strong verbal, written, and interpersonal communication skills.
• Customer service and customer relations skills, including the ability to handle complaints, problems, and inquiries effectively, tactfully, and knowledgeably.
• Excellent telephone skills, including listening and demonstrating courtesy, empathy, and accuracy.
• Thorough knowledge of relevant operational processes and procedures and company products and services.
• Proficiency navigating relevant computer systems to pull reports, shadow clients, and troubleshoot technical issues.
• Ability to perform interest calculations and account adjustments.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.

Responsibilities

• Establish and maintain working relationships with assigned business accounts, serving as the main day-to-day contact for program administrators or relationship managers.
• Answer, research, and resolve customer operational problems using a consultative account management approach.
• Assist clients with delinquency management, client systems, and program implementations.
• Promote operational standards and help clients replace paper reports and inefficient program management techniques with electronic and web-based solutions.
• Identify and report issues and maintain accurate information about assigned portfolio accounts.
• Follow up on client inquiries, provide training, and share updates to maintain service satisfaction.
• Coordinate and interact with internal teams and individuals to ensure high levels of service delivery.

Benefits

• Medical, dental, and vision healthcare coverage.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED