Account Coordinator- Minneapolis, MN

Compass Group•Minneapolis, MN

3d•$53,000 - $58,000•Onsite

About The Position

Canteen One is hiring an Account Coordinator to join its Client team and support Fortune 500 clients nationally. Account Coordinators support Client Managers with program projects, client initiatives, and escalated service calls while managing multiple accounts and priorities. The role also manages assigned lower-volume clients and builds client relationships. The position is based in Minneapolis, Minnesota.

Requirements

High school diploma required.
With a bachelor's degree, at least six months of equivalent advanced customer service experience is required; one year is strongly preferred.
With a high school diploma, three years of equivalent advanced customer service experience is required.
Excellent interpersonal communication skills and a proven ability to develop and maintain positive internal and external work relationships.
Timeliness and accuracy, with the ability to prioritize and organize business requirements and workload.
Proficiency with Microsoft Word and Outlook.
Intermediate Microsoft Excel experience, including calculations and VLookup, rather than data entry alone.

Nice To Haves

Post-secondary education is strongly preferred; a bachelor's degree is preferred.
One year of equivalent advanced customer service experience is strongly preferred for candidates with a bachelor's degree.
Experience with an ERP program such as JDE, SAP, Oracle, or PeopleSoft is strongly preferred.
Experience with a report writer program is strongly preferred.

Responsibilities

Serve as the first level of escalation for unresolved client issues.
Resolve issues involving installation delays, service problems, pricing, or rate issues.
Resolve disputes between client locations and vendors.
Manage projects, including new store openings and new client rollouts.
Communicate client expectations to operations and customer service.
Determine internal resource requirements based on project needs.
Establish and communicate usable project schedules.
Provide project status summary reports and updates to Client Managers and other team members.
Support Client Manager activities, including service issues, product ordering, adding catalog items, and ongoing client requests and questions.
Manage assigned lower-volume clients and build client relationships.
Run reports to verify information and proper system setup.
Validate catalog maintenance and service levels.