Account Services Representative

Avis Budget Group • Tulsa, OK

6d

About The Position

The Account Services Representative provides high-level specialized customer service and administrative support to large contracted corporate accounts, with the goal of retaining and growing corporate business. The role responds promptly and accurately to customer inquiries and concerns, supports reservation special-handling requests, and coordinates executive-level reservation needs. It also works with account executives, account managers, team members, and personnel at rental locations to resolve customer service and billing issues and support corporate customers. Duties may vary based on assignment.

Requirements

• High school diploma or equivalent required.
• Minimum of two years of sales and/or customer service experience required.
• Highly proficient or advanced PC skills using MS Outlook, MS Office, and multiple specialized software applications.
• Strong negotiation, decision-making, and problem-solving skills.
• Good customer service skills.
• Strong verbal and written communication skills.
• Strong detail organization and organizational skills.
• Ability to multitask and prioritize effectively.
• Excellent telephone and listening skills, including a professional telephone demeanor.
• Ability to work in a fast-paced team environment.
• Regular and punctual attendance required.

Nice To Haves

• Some college preferred.
• Previous contact center experience preferred.
• Previous experience providing concierge or prestige-level services for corporate and Fortune 100 customers.

Responsibilities

• Provide customer service and administrative support to contracted accounts.
• Respond promptly and accurately to customer inquiries and concerns.
• Complete and process forms and special reports related to reservation special-handling requirements and requests.
• Interact with account executives across accounts of varying sizes.
• Provide general information about ABG locations, services, policies, and procedures.
• Maintain accurate listings of corporate account charge cards and corporate account wizard information.
• Promote special offers.
• Free-sell and extend corporate rentals as needed.
• Coordinate specialist needs for executive-level reservations.
• Provide administrative support, including writing correspondence, faxing, and ordering renter applications.
• Coordinate future reservations and investigate customer service issues through telephone and email communication with field operations associates.
• Investigate and respond to customer service or billing issues.
• Communicate and collaborate with team members, account managers, and ABG rental-location personnel to retain and grow corporate account business.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Voluntary benefits, including group auto and home insurance, pet insurance, legal assistance, identity theft protection, a flexible spending account, accident insurance, critical illness insurance, and additional life insurance coverage.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on Avis/Budget car purchases.
• Employee Assistance Program, including counseling, financial and legal consultation, and referrals for care services.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED