Account Service Specialist
About The Position
The Account Service Specialist is responsible for timely and accurate billing and receivables for the Billing department and follows the Billing Manager’s direction on billing best practices. The role supports transportation billing through invoice processing, record maintenance, discrepancy resolution, reconciliation, reporting, and occasional operational coverage for Transportation Coordinators. The position is generally based in an indoor office setting, with occasional participation in outdoor company events. The employee may encounter heat or cold while supporting outdoor activities, and the work environment is usually moderate to loud. The schedule may vary to include evenings, holidays, weekends, and extended hours as business dictates.
Requirements
- High school diploma, GED, or equivalent experience.
- Strong organization, communication, and computer skills.
- Basic understanding of transportation billing, rates, contracts, and tariffs.
- Proficiency with Microsoft tools, including Excel, Word, Outlook, and SharePoint.
- Ability to analyze and improve processes.
- Ability to work independently and within a group environment.
- Ability to multitask, prioritize, and handle complex issues and customer requirements.
- Strong attention to detail and organization.
- Ability to maintain a positive attitude.
- Professional manner and understanding that honesty and ethics are essential.
Responsibilities
- Receive and sort invoices and match invoices to the appropriate loads.
- Verify billing data for accuracy and correct errors.
- Compute credit terms, discounts, shipment charges, or rates to complete billing documents.
- Review and update records such as rate sheets and contracts.
- Scan and import invoices and supporting documents for records.
- Prepare and send itemized statements, bills, or invoices.
- Contact carriers regarding billing paperwork.
- Resolve discrepancies in transportation accounting records.
- Reconcile accounting records at the end of each month.
- Perform data entry and update SOPs, manuals, and spreadsheets.
- Perform reporting functions using Excel and TMS.
- Provide occasional operational coverage for Transportation Coordinators.
- Perform other tasks and responsibilities as required or assigned by management.
Benefits
- Competitive base salary plus uncapped commission.
- On-site training and career development with a fast track to promotion.
- Health, vision, dental, life, and disability insurance.
- Paid holidays and paid time off after 90 days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
