Account Service Specialist
About The Position
The Account Service Specialist is responsible for timely and accurate billing and receivables for the Billing department and follows the Billing Manager’s direction on billing best practices. The role involves processing invoices, verifying and correcting billing information, maintaining supporting records, communicating with carriers, resolving transportation accounting discrepancies, reconciling records, and performing data entry and reporting. The position may also provide occasional operational coverage for Transportation Coordinators and perform other duties assigned by management. The job is generally performed in an indoor office setting, with occasional participation in outdoor company events. The employee works in a primarily controlled, temperate environment but may encounter heat or cold while supporting outdoor activities. The work environment is usually moderate to loud. Schedules may vary to include evenings, holidays, weekends, and extended hours as business dictates.
Requirements
- High school diploma, GED, or equivalent experience.
- Strong organization, communication, and computer skills.
- Basic understanding of transportation billing, rates, contracts, and tariffs.
- Proficiency with Microsoft tools, including Excel, Word, Outlook, and SharePoint.
- Ability to analyze and improve processes.
- Ability to work independently and as part of a group.
- Ability to multitask, prioritize, and handle complex issues and customer requirements.
- Strong attention to detail and organizational skills.
- Ability to maintain a positive attitude.
- Professional demeanor and understanding that honesty and ethics are essential.
- Ability to meet the visual requirements of close vision, distance vision, peripheral vision, depth perception, and focus adjustment, with or without corrective lenses.
- Ability to walk or otherwise remain mobile as needed.
- Ability to sit for long periods, up to 8 hours.
- Ability to reach, bend, stoop, push, and/or pull; frequently lift up to 35 pounds and occasionally lift or move 40 pounds.
Responsibilities
- Receive and sort invoices.
- Match invoices to the appropriate loads.
- Verify billing data for accuracy and correct errors.
- Calculate credit terms, discounts, shipment charges, or rates to complete billing documents.
- Review or update records such as rate sheets and contracts.
- Scan and import invoices and supporting documents for records.
- Prepare and send itemized statements, bills, or invoices.
- Contact carriers regarding billing paperwork.
- Resolve discrepancies in transportation accounting records.
- Reconcile accounting records at the end of each month.
- Perform data entry.
- Update SOPs, manuals, and spreadsheets.
- Perform reporting functions using Excel and TMS.
- Provide occasional operational coverage for Transportation Coordinators.
- Perform other tasks and responsibilities as required or assigned by management.
Benefits
- Competitive base salary plus uncapped commission.
- On-site training and career development with a fast track to promotion.
- Health, vision, dental, life, and disability insurance.
- Paid holidays.
- Paid time off after 90 days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
