Service Account Specialist

National Power, LLC • Raleigh, NC

7d • Remote

About The Position

Under the general direction of and reporting to the Director of Managed Services, the Service Account Specialist manages daily operations for a key account in the Managed Service Division. The role focuses on optimizing account profitability, delivering excellent customer service, and serving as an internal point of contact. It also provides administrative support to the Service Sales team and collaborates with service operations to maintain service delivery standards.

The ideal candidate is detail-oriented, organized, positive, effective across departments, and safety-focused. This is a remote position requiring the employee to work from home. A criminal background check and pre-employment drug screen are required.

Requirements

• High school diploma or GED.
• Fluency in written and spoken English.
• Intermediate knowledge of Microsoft Office Suite applications.
• Ability to sit for extended periods, up to 8 hours.
• Frequent use of hand and finger dexterity, including typing.
• Ability to hear and speak effectively in person, by phone, or through video conferencing.
• Criminal background check and pre-employment drug screen are required.

Nice To Haves

• Some college preferred.
• 1–3 years of account coordination experience preferred.

Responsibilities

• Build and sustain customer relationships and manage operational execution for Managed Services and other assigned accounts, ensuring exceptional customer service and account profitability.
• Schedule and dispatch workers, crews, equipment, and service vehicles according to account specifications and requests, using email and telephone.
• Procure and distribute job supplies and materials to field teams.
• Use customer portals to prepare daily work and run schedules.
• Provide regular status updates to customers and respond to inquiries in a timely manner.
• Manage customer invoicing responsibilities within the group.
• Confer with customers about questions, problems, and service or equipment requests; escalate matters to Sales or Field Service Managers as necessary.
• Monitor personnel and equipment locations, and monitor and maintain inventory to optimize service and schedules.
• Maintain records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Track open tickets to ensure timely completion and communicate their status to customers.
• Arrange necessary repairs to restore service and schedule those repairs.
• Partner with the Service Sales Manager to understand customer processes.
• Proactively identify issues, determine the best course of action using available resources, and implement solutions.
• Serve as a point of contact for internal and external customers to resolve issues promptly and professionally.
• Participate in department meetings as necessary.

Benefits

• Three weeks of paid vacation after 90 days; first-year vacation is prorated based on start date.
• Up to 9 paid company holidays.
• Paid sick time.
• Company-paid life insurance ($75,000).
• Company-paid short-term and long-term disability insurance.
• Medical, dental, and vision insurance, with four medical plan options and one plan fully covered by the company.
• 401(k) retirement savings plan with company matching.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED